Receptionist

Become the face of one of Auckland's most iconic heritage hotelsLocated in the heart of Auckland, Rendezvous Heritage Hotel Auckland combines timeless elegance, rich heritage and contemporary comfort to create a distinctive guest experience. Welcoming both business and leisure travellers, the hotel is renowned for its exceptional service, character-filled accommodation and prime city location close to Auckland's leading attractions, dining and entertainment precincts.We're looking for a professional, friendly and customer-focused Receptionist to join our Front Office team. If you enjoy meeting people, thrive in a fast-paced environment and take pride in creating memorable guest experiences, we'd love to hear from you.About the RoleAs the first point of contact for guests, you'll play a key role in creating a warm and welcoming arrival experience. You'll manage check-ins and check-outs, respond to guest enquiries and ensure every interaction reflects the high standards of service that Rendezvous Heritage Hotel Auckland is known for.Key ResponsibilitiesWelcome guests and provide an exceptional first impression of the hotelManage guest check-in and check-out processes efficiently and accuratelyRespond to guest enquiries and provide information about hotel services and local attractionsHandle reservations, amendments and room allocation requestsProcess payments and maintain accurate guest recordsAssist with guest requests and resolve concerns professionally and promptlyCoordinate with housekeeping and other hotel departments to ensure a seamless guest experienceMaintain Front Office presentation and operational standardsSupport the team with administrative and reception duties as requiredAbout YouYou'll bring:Previous experience in a customer service, reception, hospitality or front office roleOutstanding communication and interpersonal skillsA genuine passion for delivering exceptional guest serviceStrong organisational skills and attention to detailThe ability to multitask and remain calm in a busy environmentA professional and positive attitudeFlexibility to work a rotating roster including weekends, evenings and public holidaysDesirablePrevious hotel reception or front office experienceExperience using hotel property management systemsKnowledge of Auckland attractions and local tourism offeringsAdditional language skillsWhy Join Us?Work within one of Auckland's most distinctive heritage hotel destinationsBe part of a supportive, guest-focused team environmentGain valuable experience within a respected hotel brandDevelop your hospitality and customer service careerEnjoy a role where every day brings new guests and experiencesApply NowIf you're passionate about hospitality and love creating positive guest experiences, we'd love to hear from you.Join Rendezvous Heritage Hotel Auckland and help create memorable stays for our guests from around New Zealand and the world.