Receptionist

Be the First Smile Our Guests Remember
At TFE Hotels, we know that exceptional stays start with exceptional people. As the welcoming face of Adina Apartment Hotel Chermside, you'll create memorable first impressions, build genuine guest connections and help deliver the warm, professional service our guests return for time and time again. Based on the Reception role profile within the recruitment asset suite, this role focuses on creating outstanding guest experiences from arrival to departure while supporting smooth Front Office operations.
About the Role
As a Receptionist, you'll be at the heart of the hotel experience. Every day is different, from welcoming guests and managing reservations to resolving enquiries and ensuring every interaction leaves a positive impression.
You'll work as part of a supportive Front Office team where hospitality, teamwork and attention to detail are valued and celebrated. Based on the Reception role profile, this position centres on creating lasting memories through genuine hospitality, thoughtful service and strong guest relationships.
Key Responsibilities

Welcome guests with a friendly and professional approach

Manage guest arrivals, departures and reservations

Respond to guest enquiries and resolve issues confidently

Build positive relationships with guests and colleagues

Support day-to-day Front Office operations

Maintain accurate guest records and hotel systems

Identify opportunities to enhance the guest experience

Uphold hotel standards and service excellence

These responsibilities align with the Reception role profile outlined in the recruitment asset suite.
What You'll Bring
Essential

Previous customer service or hospitality experience

Strong communication and interpersonal skills

Ability to manage competing priorities in a fast-paced environment

Excellent attention to detail

Professional judgement when resolving guest concerns

Flexible approach to working a rotating roster

Passion for delivering memorable guest experiences

These skills and experience requirements are drawn from the Reception role profile.
Why Join Us?
At TFE Hotels, you'll be part of a team that values authenticity, collaboration and exceptional guest experiences. You'll have opportunities to develop your hospitality career while working in a supportive and inclusive environment where every team member contributes to our success.
Apply Now
If you love creating great guest experiences, enjoy connecting with people and want to be part of a passionate Front Office team, we'd love to hear from you.
Share your passion and start your next hospitality adventure with Adina Apartment Hotel Chermside today.