Receptionist

Full-time, 40 Hours Per Week, 52 Weeks Per Year

FMLA Status - Non-Exempt

Be the first friendly face and voice of UCAN in Josephine County!

UCAN Receptionists serve as the first point of contact for clients, visitors, and the public. You will greet people in person and answer incoming calls, making sure inquiries are directed to the appropriate departments and services. You will work both independently and with a team to provide efficient, professional, and friendly service that creates a positive experience for staff and customers.

What You Will Do

• Serve as the primary point of entry for the public, in person and by telephone: greet and direct visitors, notify staff of arrivals, and schedule appointments.
• Provide exceptional customer service with timely, accurate responses, using tact, courtesy, and diplomacy with clients, contractors, vendors, and others.
• Gather, maintain, and update community resource lists, and refer clients to the programs that best meet their needs.
• Maintain the reception area, including public information tables and bulletin boards, the office voicemail, and the staff extension list.
• Operate basic office equipment; handle incoming and outgoing mail, bulk mailings, and postage records; and order office supplies.
• Provide clerical support to program staff, including typing, forms and form letters, newsletters and reports, meeting agendas and minutes, and program files.
• Help maintain program inventory records, and collect and record cash payments and donations, write receipts, and balance receipts as assigned.
• Communicate professionally and respectfully, contribute to a team-oriented culture, and complete other duties as assigned.

Qualifications

Minimum

• Two years of work-related support experience, or a satisfactory equivalent combination of education, experience, and training.

Knowledge, Skills, and Abilities

• Strong customer service and communication skills, and the ability to multitask and manage incoming requests efficiently.
• Reasonable knowledge of general office practices and procedures, systematic filing and retrieval, word processing, English composition, spelling, grammar, and arithmetic; basic knowledge of recordkeeping/bookkeeping.
• Skill typing rapidly and accurately, using office equipment, organizing work, and using the Microsoft Office Suite.
• Ability to work independently and as part of a team, maintain confidentiality, manage time efficiently, and use initiative and good judgment.
• Ability to remain calm and use good judgment during confrontational or high-pressure situations, and to deal courteously and effectively with employees and the public.

Requirements for Employment

• At the time of appointment, you must successfully complete the required background check. Disclosure of criminal history does not automatically disqualify an applicant.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule and Conditions

• Regular, consistent, on-site attendance during normal business hours is required.
• As a non-exempt position, you may be expected to work varying amounts of overtime during periods of high volume or special projects.
• Physical demands include bending, lifting, walking, reaching, carrying, sitting, pulling, stooping, keyboarding, pushing, and standing. Lifting is typically under 5 pounds, with occasional lifting of 25 to 60 pounds.
• Work is typically performed under very comfortable conditions and requires continuous mental and visual attention.