Receptionist

The Front Desk Receptionist serves as a primary point of contact for clients, visitors, and staff at Echota Wellness Center. This position provides administrative, scheduling, and client coordination support to ensure efficient daily clinic operations and a welcoming, respectful environment. The receptionist works closely with the Client Experience Coordinator and clinical team to help meet client needs, resolve concerns, and maintain continuity of care. The successful candidate must be highly organized, professional, kind, proactive, and able to solve problems and manage multiple priorities in a fast-paced healthcare setting.
Responsibilities include:

• Greet clients and visitors with professionalism, kindness, patience, and respect; maintain a welcoming front desk and lobby.
• Answer and route incoming calls, respond to general inquiries, take accurate messages, and follow up promptly.
• Schedule, confirm, cancel, and reschedule appointments for clinical staff; communicate changes and resolve scheduling conflicts.
• Coordinate and schedule transportation for clients, including communicating arrangements and changes to appropriate parties.
• Assist with client insurance verification and communicate relevant information to designated staff.
• Run and review daily scheduling reports, identify potential concerns, and present scheduling updates during daily staff huddles.
• Attend weekly meetings, take accurate notes, and prepare or distribute meeting summaries as directed.
• Work closely with the Client Experience Coordinator on tasks and initiatives that help ensure clients receive timely, attentive service.
• Communicate client needs and concerns to appropriate staff and assist with problem-solving while respecting role boundaries.
• Monitor inventory and order office supplies; receive, organize, and distribute deliveries as needed.
• Coordinate and place weekly lunch orders for staff meetings and clinical staffings.
• Maintain accurate scheduling and administrative records; assist with filing, scanning, data entry, and other office tasks.
• Protect confidential client information and follow HIPAA requirements and organizational policies.

• Collaborate with clinical and administrative staff and perform other duties as assigned.