Receptionist (Weekday Afternoons/ Evenings & Weekends)

Job Title: Receptionist

Job Purpose:

To serve members and guests in a professional, friendly manner while following outlined club procedures and policies by providing genuine hospitality.

Operational

• Work all scheduled shifts, with flexibility to cover additional shifts as needed.
• Report to work on time for all scheduled shifts.
• Regularly attend staff meetings.
• Wear the full uniform (black pants, black Club Fit jacket, sneakers, and name tag) during all scheduled shifts.
• Maintain the reception desk in a clean and orderly manner.

Communication

• Maintain a professional and friendly phone manner.
• Interact with members in a courteous and respectful manner.
• Direct member inquiries and concerns to the appropriate manager.
• Check email regularly for department updates and communications.
• Partner with the Manager on Duty (MOD) as needed.

Service

• Greet everyone who enters the club.
• Demonstrate attention to detail by using members' names when checking them in.
• Answer all incoming phone calls professionally and route calls appropriately.

Job Requirements

• Ability to stand for extended periods of time.
• Ability to lift up to 20 pounds.
• Ability to understand and communicate both verbally and in writing in English.
• Ability to follow directions.
• Ability to think independently and suggest effective solutions to potential challenges.

Professional and Technical Knowledge

Ongoing Club Fit Training through the 1Huddle Learning Management System:

• Bloodborne Pathogens (annually)
• Emergency Response Protocol (ERP) (bi-annually)
• Sexual Harassment Prevention (annually)
• Cyber Security (annually)

Technical Knowledge:

• Understand and utilize the multi-line phone and paging system.
• Understand and execute all Club Automation and mobile app procedures.
• Assist with guest registration.
• Understand and execute point-of-sale (POS) procedures.

Contributes to Team Effort

• Divide workload and cover breaks equally with co-workers.
• Maintain a positive working relationship with management.

Reporting Structure

• Direct line to the Reception Manager.