Receptionist with Administrative Support

🕒 Working Hours & Schedule

This full-time position features structured operational hours aligned with the school framework (all shifts include a 1-hour lunch break):

• Mondays, Tuesdays & Thursdays: 7:30 AM – 5:30 PM
• Wednesdays: 7:30 AM – 3:35 PM
• Fridays: 7:30 AM – 3:45 PM
• Rest Days: Off on Saturdays, Sundays, and all gazetted public holidays.

📋 Core Responsibilities

You will manage the frontline customer service desk and provide comprehensive day-to-day administrative support within a dynamic primary school environment.

1. Frontline Reception & Student Attendance Management

• Customer Care: Handle high-volume phone calls, greet walk-in visitors, take detailed messages, and resolve queries from parents, vendors, and staff.
• Attendance Tracking: Perform morning calls to check on pupil absentees with parents, and log daily latecomer or early dismissal records using an iPad system.
• Student Support: Help students who require ad-hoc assistance, such as conveying event messages, managing phone logs, or handling lost-and-found belongings.

2. First Aid & Welfare Assistance

• Medical Aid: Provide immediate, first-level medical relief for walk-in sick or injured students (e.g., issuing fever patches and cold packs), and escalate severe cases immediately.
• Welfare Care: Provide compassionate support to children when they soil their clothes or vomit, issue clean replacement uniforms, assist with basic sewing adjustments (buttons/zips), and arrange snacks.
• Incident Logging: Document student incidents digitially via an iPad using FormSG platforms.

3. General Office Administration

• Mail & Documents: Track incoming mail using Excel spreadsheets, process outgoing mail pieces, and maintain current physical documents inside the forms cabinet.
• Logistics Coordination: Receive deliveries of office supplies or hardware, contact the teacher-in-charge, and route paperwork to the Goods Acceptance Officer for sign-offs.
• Office Operations: Count, sort, and distribute brochures or leaflets, print materials from shared network drives, and execute secure document shredding.

🎯 Job Requirements

• Experience: At least 3 years of relevant experience handling reception and administrative workflows inside a school environment.
• Technical Literacy: Practical working proficiency in Microsoft Office applications (Word, Excel, and PowerPoint) alongside standard digital tool usage.
• Core Competencies: Strong team player showing high initiative, excellent interpersonal skills, and a resilient mindset suited for a fast-paced primary school setting.