Receptionist接待员
Summary
Handles front-desk duties, CRM data entry, appointment scheduling, and customer service in a retail setting.
Position 职位 Receptionist接待员
Work Week 工作时间
5 Days Work Week 五天工作制
Annual Leave 7 Days Onwards
Job Duties 工作职责
• Perform general receptionist and administrative duties
负责一般前台接待及行政工作
• Perform data entry using Customer Relationship Management (CRM)
使用客户关系管理系统（CRM）进行数据录入
• Ensure proper documentation and filing system
确保文件及档案系统整理完善
• Excellent telephone etiquette
具备良好的电话沟通礼仪
• Book and confirm appointments via phone calls and/or SMS
通过电话及/或短信安排及确认预约
• Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
处理来电及去电，转接至相关部门，并在需要时记录留言
• Attend to customer’s enquiries
处理客户咨询
• Manage customer’s appointment bookings
管理客户预约安排
• Deliver excellent customer service at all times
提供优质客户服务
• Guide and train new staff members to promote internal growth
指导及培训新员工，促进内部成长
Job Requirements 任职要求
• Experience in retail or telemarketing will be an added advantage
具备零售或电话销售经验者优先考虑
• Able to commit to working retail hours on weekdays (10.45am–9pm) and weekends/public holidays (9.45am–6pm)
能接受平日（10:45am–9pm）及周末/公共假期（9:45am–6pm）的工作时间
• Cheerful and outgoing personality
性格开朗外向
• Customer-oriented mindset
以客户为导向
• Basic PC skills required
具备基本电脑操作能力
Staff Benefits 员工福利
• Attractive salary scheme
具吸引力的薪资制度
• Meal and transport allowance provided
提供餐饮及交通津贴
• Yearly performance bonus
年度绩效奖金
• Medical benefit scheme
医疗福利
• Workers’ insurance
员工保险
• Long service award
长期服务奖励
• Different types of leave benefits
多种假期福利
• Career progression & development opportunities
良好的晋升与发展机会
• Comfortable and conducive working environment
舒适良好的工作环境