Position Number: 22168063
County: Saline
Posting End Date: November 2, 2026
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: Administrative Support
Classification: Records Supervisor/Expert – Career Path
Class Code: PAS15P
Pay Grade: SGS06
Salary Range: $52,137 - $77,163
Job Summary
The Records Supervisor/Expert is responsible for overseeing and managing the records management system within a department, ensuring compliance with legal and regulatory requirements. This role entails supervising a team of records professionals, developing and implementing records management policies and procedures, and ensuring that both physical and electronic records are accurately organized, archived, and securely disposed of.
Primary Responsibilities
The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.
Supervise and lead a team of records management staff, providing guidance, training, and support to ensure the efficient execution of records management functions.
Develop and implement records management procedures, ensuring all team members follow consistent and compliant practices.
Monitor and evaluate the performance of records staff, conducting performance reviews, providing feedback, and identifying opportunities for professional development.
Allocate tasks and ensure team members are effectively utilizing their time to meet deadlines and compliance standards.
Design and maintain a comprehensive records management strategy that includes policies, procedures, and systems for both electronic and physical records.
Ensure the agency’s records management practices comply with all applicable state and federal regulations, including retention schedules, privacy laws, and records access protocols.
Oversee the classification, indexing, and storage of both physical and digital records to ensure records are easily retrievable, secure, and organized.
Develop and manage systems for tracking records, ensuring their integrity, accessibility, and compliance with regulatory requirements.
Ensure records are readily accessible to authorized personnel while maintaining compliance with confidentiality and security policies.
Respond to internal and external requests for records, providing timely and accurate information in line with legal requirements and agency policies.
Knowledge and Skills
Expertise in records management, including the understanding of both physical and electronic systems for organizing, storing, and accessing records.
Experience with records management software, document management systems, and digital archiving tools.
Capacity to build relationships with other departments and external stakeholders to ensure effective and secure records handling.
Ability to implement and monitor systems for organizing records to ensure compliance with retention schedules and legal guidelines.
Attention to detail in auditing records, tracking changes, and maintaining the integrity of the records management system.
Minimum Qualifications
Demonstrated proficiency of records-management activities.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
