Recovery Manager

The candidate will have responsibilities across the following functions:

Accounts Receivable and Collections:

• Own and manage the ageing accounts receivable portfolio, ensuring timely recovery of outstanding payments.
• Engage directly with customers through calls, meetings, and site visits to resolve payment delays and disputes.
• Develop and execute recovery strategies for overdue and high-risk accounts.
• Track collection performance and provide regular updates on recovery progress. Key Responsibilities

Recovery Operations:

• Identify, evaluate, and onboard external recovery consultants, agencies, and legal partners when required.
• Coordinate recovery efforts for complex or escalated accounts.
• Ensure compliance with company policies and applicable regulations during recovery activities.

Stakeholder and Government Liaison:

• Serve as the primary point of contact with local authorities, municipal bodies, utility providers, and other external stakeholders.
• Build and maintain strong working relationships with key government and regulatory entities.
• Facilitate approvals, issue resolution, and coordination on operational matters.

Field Operations and Crisis Management:

• Act as the company's on-ground representative for critical operational issues, disputes, and escalations.
• Investigate and resolve field-level challenges that cannot be addressed remotely.
• Lead negotiations and conflict resolution efforts with customers, vendors, contractors, and other stakeholders.
• Ensure business continuity by proactively managing operational risks and escalations.

Requirements:

• Bachelor's degree in Business Administration, Commerce, Finance, Law, or a related field.
• 5-7 years of experience in debt recovery, collections, field operations, real estate liaison, stakeholder management, or a similar high-accountability operational role.
• Proven experience handling difficult negotiations, dispute resolution, and recovery processes.
• Strong understanding of collections, receivables management, and field operations.

Skills and Competencies:

• Exceptional negotiation, persuasion, and conflict-resolution skills.
• Strong interpersonal and communication abilities with the capability to engage effectively across diverse stakeholder groups.
• Ability to adapt communication style when interacting with senior executives, HNIs, government officials, contractors, and local stakeholders.
• High ownership mindset with strong problem-solving and decision-making capabilities.
• Comfortable with frequent travel and field visits as required.
• Ability to remain composed and effective in high-pressure situations.