Recreation Fee Specialist - FUL

This position is located at Virgin Islands National Park, in the Division of Visitor & Resource Protection. Cost of Living Allowance (COLA) rate of 11.88% is authorized.

Manage daily fee operations, including collection, safeguarding, reconciliation, deposits, and expenditures. Maintain POS systems, automated fee machines, reservation platforms, and related technologies; troubleshoot and coordinate IT/vendor support. Train staff, volunteers, and partners on fee policies, procedures, systems, security, and internal controls. Analyze fee data, identify trends, and recommend operational, policy, or procedural improvements. Conduct and coordinate fee audits; monitor risk and implement internal controls. Support pricing analysis, comparability studies, financial reviews, and budget planning/execution. Develop fee program communications, digital content, reports, and public-facing materials. Coordinate visitor use surveys; analyze visitor data and feedback; recommend service and program adjustments. Manage fee waivers, exemptions, backcountry permits, and academic/research requests. Draft project proposals, estimates, and documentation; coordinate fee-funded projects; serve as COR for related contracts. Review, evaluate, and implement third-party agreements and partnerships. Maintain records for accountability, inventory, stock, chargebacks, reconciliation, and deposits. Resolve complex fee, reservation, refund, and accounting issues; review and correct system settings and transactions. Provide front-line visitor services, issue passes and permits, operate POS systems, and conduct fee compliance checks. Transport revenue securely and ensure accurate, timely Treasury deposits. Represent the park in community and partner engagements; participate on teams and committees.

Must provide proof of U.S. citizenship. Appointment subject to background investigation and favorable adjudication. Males born after 12-31-59 must be registered for Selective Service. Direct Deposit participation required. Successfully pass the E-Verify employment verification check. To learn more, visit www.dhs.gov/EVerify/. Must possess and maintain a valid driver's license throughout employment. You are required to wear a uniform and comply with the uniform standards. A uniform allowance will be provided. Pay will vary based on grade level and/or duty location for which you're selected. First time hires to the Federal government normally start at the step 1 rate. You may be required to travel overnight away from home. You must obtain a government charge card for travel purposes. You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program. *Additional Requirements located under qualifications*