Recreation Manager - Resort Activities & Guest Experiences

Lake Lawn Resort is seeking an energetic, creative, and guest-focused Recreation Manager – Resort Activities & Guest Experiences to lead our Recreation department. This position oversees daily recreation operations, develops engaging activities and team-building programs, and creates memorable experiences for resort guests, families, conferences, and groups. The ideal candidate is an outgoing hospitality professional who enjoys working directly with guests, leading a team, and developing innovative recreation programs in a resort environment.

Position Details

• Job Title: Recreation Manager
• Employment Type: Full-Time
• Shift: Flexible / Days, Evenings, Weekends & Holidays as Needed
• Department: Recreation / Guest Activities
• Location: Delavan, Wisconsin

What You'll Do

• Lead the daily operations of the Recreation department and all resort activity programs.
• Develop, implement, and evaluate engaging resort activities, family programs, children's activities, and team-building experiences.
• Design customized recreation and team-building programs for conferences, corporate groups, weddings, and other resort events.
• Work directly with meeting planners to identify opportunities, upsell recreation services, and coordinate group activities.
• Plan and lead scheduled guest activities such as crafts, family games, outdoor recreation, and other resort programs.
• Supervise, train, coach, and develop Recreation team members through ongoing training and performance feedback.
• Recruit and interview seasonal and year-round Recreation staff while maintaining appropriate staffing levels.
• Create employee schedules based on occupancy, business volume, guest needs, and budget guidelines.
• Maintain high standards of guest service through direct interaction with resort guests and group planners.
• Ensure Recreation staff maintain proper uniforms, name tags, grooming, safety practices, and professional conduct.
• Monitor and oversee the safe and effective use of resort recreation facilities and equipment.
• Oversee recreation amenities including indoor and outdoor pools, miniature golf, playgrounds, baseball fields, volleyball and tennis courts, bicycles, ice skating, cross-country skiing, and the Activity Center.
• Ensure Recreation team members receive appropriate training in safety, chemical handling, accident prevention, and facility procedures.
• Maintain department equipment and recreation facilities in a clean, safe, and guest-ready condition.
• Oversee rental and payment processes for recreation programs, equipment, and activities.
• Maintain department cash-handling procedures, assigned bank, and financial controls.
• Develop and maintain recreation handouts, activity schedules, and guest-facing information.
• Ensure the Lake Lawn Resort website and other guest communication channels contain current Recreation information.
• Provide guests with knowledgeable information about resort activities, amenities, schedules, and facility locations.
• Partner with Sales, Conference Services, and Catering teams to coordinate recreation programs and group activities.
• Complete payroll, timekeeping, and other required employee documentation.
• Communicate regularly with the Director of Operations regarding department performance, staffing, programs, and operational needs.
• Conduct monthly Recreation department meetings.
• Participate in department head meetings and other resort meetings as required.
• Assist with Recreation Attendant responsibilities as needed.
• Serve as Manager on Duty (MOD) as assigned.
• Perform additional duties as assigned by the Director of Resort Operations.