Recreation Supervisor

Overview:

The Recreation Supervisor will run the pool operation by monitoring the team of Pool Rentals, Oceanside servers service needs, engaging with guests, and creating memorable vacation moments.

Responsibilities:

Responsible for opening and closing procedures for pool scape- all associates, cleanliness and service opportunities.

Create and deliver clear stand-up plan for team daily, at start of each shift- Oceanside/ Rentals team

Take guest reservations, pool and beach rentals and creating a welcoming experience

Host and assist execution of daily craft offerings, camp themes

Demonstrate creativity, crowd management quality service with every interaction

Effectively handling guest complaints and resolving issues with courage and confidence

Communicate end of day recap to management detailing action items, staff issues, follow-up needed, etc.

Inspect all department areas daily, monitor cleanliness, organization and reporting of safety hazards with follow-up

Must be able to work with many different departments to serve our guest needs and requests

Qualifications:

Computer Programs Utilized:

Kronos (correcting missing punches, time edits)

Birchstreet (supply ordering)

Microsoft Outlook/Calendar

Microsoft Excel

Resort Suite (reservations, charging tickets)

Xola

Working Environment & Physical Demands:

Exterior and occasionally interior of hotel with exposure to various weather conditions such as extreme heat, cold, rain, wind, sun and darkness with limited lighting.

Must be able to stand and exert well-paced mobility for up to 6 hours in length.

Must be able to lift up to 25 lbs. on a regular and continuing basis.

Must be able to push and pull carts and equipment weighing up to 100lbs. on a regular and continuing basis.

Must be able to bend, stoop, squat and stretch to fulfill lifting task.