Recruiting Operations and Programs Manager

You will sit at the intersection of recruiting strategy and operational excellence, responsible for assessing the current state and systematically building the processes that enable the global recruiting team to hire at pace and scale. This is a hands-on role for someone with a builder's mentality who is excited to write the playbook, not just follow one. You'll work closely with the Senior Manager of Recruiting Operations and leaders across the business to drive end-to-end improvements in how the company attracts, evaluates, and lands the best talent. From scaling tooling and optimizing workflows to partnering cross-functionally on hiring quality and data insights, you'll have a direct impact on one of the company's most critical business functions.

Responsibilities

• Evaluate, implement, and own the end-to-end recruiting tech stack; build relationships with tool partners, integrate new features into existing workflows, and review usage quarterly to drive recruiter behavior
• Lead cross-functional initiatives to scale recruiting processes, partnering closely with team members across People, Engineering, and the business
• Develop and own automated reporting for recruiters and senior leadership independently and in partnership with the internal BI team to enable data-driven hiring decisions
• Analyze recruiting data such as pipeline health, pass-through rates, and candidate experience signals and translate insights into actionable recommendations for programs
• Advise senior leadership and executives, telling a story with data and crafting hiring strategy
• Build AI-enabled workflows that add efficiency to the recruiting function
• Implement Workday position management for headcount planning, working closely with Finance and People Ops
• Partner with the Media team to redesign and update Talent Brand collateral including video content
• Design and maintain training programs and documentation for all recruiting processes, including new team member onboarding
• Collaborate with the Early Talent team on analytics, talent brand, marketing initiatives, and recruiting events

Requirements

• Deep admin-level expertise across modern recruiting systems including Greenhouse, Gem, Workday, Textio; experience implementing Ashby or Ashby reporting and AI tools such as Juicebox and Metaview
• Hands-on experience leading or playing a significant role in HRIS and ATS integrations; comfortable working with APIs and building automations to close process gaps
• Strong background in people analytics or recruiting data management: able to visualize data and tell a compelling story to diverse audiences; basic SQL knowledge
• Executive presence: confident bringing ideas, recommendations, and results to managers and department leaders
• Passionate about systems, tooling, and finding creative solutions to operational challenges; has led full-cycle vendor procurement from market evaluation through implementation
• Builds strong relationships with vendors and drives accountability for results
• Experience with global hiring, including familiarity with GDPR, EEO/OFCCP compliance, and employment considerations for EMEA and APAC regions
• Pro-actively and independently finds opportunities to improve process; thrives in fast-paced, ambiguous environments; brings strong change management instincts and organizational skills
• 4+ years in a senior recruiting operations or people operations role
• Bonus: Experience managing or supporting a data warehouse implementation to enable automated reporting; has built Tableau dashboards from scratch

Benefits

• Professional development budget
• In-office collaboration flexibility with 10+ days a month
• Bi-weekly all-company meeting
• Team offsites, team bonding activities, happy hours
• Competitive bonuses and equity
• Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy
• Industry-leading parental leave policies
• Family planning benefits
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and fun events