Referral Coordinator

Earn a sign-on bonus (up to $1,000) when you join our team as a Referral Coordinator!

Title: Referral Coordinator

Location: North Cascade Family Physicians

City: Mount Vernon, WA

Position: Full-time, Monday-Friday, non-exempt (hourly)

Compensation: The full wage scale is $19.50 - $28.93 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE) (Subject to payback clause).

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Three Medical plan options
• Two Dental plans, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

Job Summary: This position is primarily responsible for working with patients to arrange and schedule referral appointments, and act as a liaison with insurance companies and specialist offices.

We are looking for a qualified, motivated individual with a passion for family medicine who can:

• Process referrals from providers in a timely manner, prioritizing the referrals according to defined levels of urgency, scheduling appointments as necessary and communicating referral information to patients
• Ensures that patients have the information and may provide information to patient caretakers in accordance with HIPAA.
• Regularly assists patients by answering questions and resolving issues.
• Works with patients and insurance providers to gather and verify insurance information.
• Provides general administrative and clerical support to clinic. These tasks can include answering phone calls and emails, sorting, and delivering faxes, managing schedules, and maintaining EMR.
• Communicates with patients, outside medical offices, insurance carriers, and physicians in a professional and efficient manner.
• Processes (including scanning, importing into EMR, and tracking outside correspondence) medical records in accordance with company standards as well as State and Federal laws.
• Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.).
• Provides cross coverage as directed.

Knowledge, Skills and Abilities:

• Ability to provide high quality patient centered customer service.
• Ability to communicate effectively with care providers and insurance companies.
• Effectively manage stress.
• Accurately perform detailed work, (i.e. plan, multitask, organize and prioritize work).
• Establish good employee relations including conflict resolution.
• Intermediate computer skills - use of computer applications for Health Information systems, EMR, word processing and spreadsheets.
• Discern and maintains confidentiality (i.e. HIPAA, proprietary information, etc.)
• Works as part of a team; model a positive work ethic and customer friendly relations.
• Prioritize and multitask detailed projects with frequent interruptions.
• Solve problems issues and concerns in a professional manner.
• Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.

About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.