Referral Development Manager

Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates with exceptional customer service and clinical skills to join our team as a Referral Development Manager. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.

The Referral Development Manager drives the growth of ADCS (Advanced Dermatology and Cosmetic Surgery) by supporting the acquisition of new patients. Key activities include:

Establishing and growing relationships with local healthcare referral sources (MSO’s, ACO’s, PCP’s, other medical providers, and large employer groups)

Analyzing local market dynamics and creating account development plans

Promoting ADCS clinicians, their credentials, and clinical capabilities

Essential Job Duties and Accountabilities

Prospect new referral development opportunities to drive referral growth.

Grow established referral accounts

Optimize account operations and address challenges that arise

Monitor client satisfaction from patients and referral sources

Identify appropriate Employer Sponsored Skin Cancer Screening opportunities to drive new patient acquisition and improve brand recognition

Track and report on local competitive activity to elevate threats and opportunities.

Actively participate in weekly/monthly conference calls and other meetings as appropriate

Maintain knowledge of and compliance with HIPAA standards, and adherence to healthcare compliance policies

Utilize excellent interpersonal skills and experience in building long term relationships

Utilize excellent presentation skills as well as proficient organizational and time management skills

REPORTING RESPONSIBILITIES:

Responsible for completing the following reports: Expense reports, and other reports required by management

Responsible for maintaining activity reports within SharePoint

Work within the assigned expense budget by exercising sound judgment regarding general operating, travel, and entertainment expenditures

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to identify and develop referral development plans by trade area

Ability to open and nurture new referral relationships

Excellent organizational skills

Excellent verbal and written communication skills

Excellent project management skills

Skilled in using Microsoft Office: Outlook, Word, Excel, PowerPoint, SharePoint, Google Docs

Ability to maintain confidentiality and follow HIPAA regulations with patient information

Ability to practice professional ethics and use discretion concerning company directives and proprietary information and/or trade secrets of the organization

Ability to recognize a problem and effectively problem solve

Ability to manage time efficiently, prioritize, multi-task, and adapt to change

Ability to maintain high-level accuracy in all documentation and in the performance of all job duties

Knowledge of medical terminology and ability to use appropriately

Knowledge of company policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties

PROFESSIONALISM

Project a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all times

Adhere to ethical principles and company core values.

Treat all business contacts, customers, and co-workers with respect, compassion, and empathy, recognizing and respecting cultural diversity.

Demonstrate initiative and responsibility for actions.

Work as an effective team leader and team member.

Maintain a strong record for attendance and punctuality.

Enhance skills through continuing education.

EDUCATION

College degree in Business Administration, Marketing, Communications, or a related field

EXPERIENCE

Minimum of 3 years of marketing and/or referral development experience

Minimum of 3 years proven healthcare/business-to-business sales experience

Previous experience in Pharmaceutical Sales or as a Physician Liaison experience preferred

Previous experience in a dermatology setting preferred, but will train

LANGUAGE/COMMUNICATION REQUIREMENTS

Ability to listen, speak, and interact effectively with professional contacts, co-workers, and customers, adapting communication for optimal understanding

Ability to speak effectively before groups of people; ability to effectively create and give presentations

Ability to create, read, and interpret work-related documents

Ability to respond to correspondence as appropriate

Ability to practice professional telephone etiquette and techniques on all calls

Work Environment

Work is regularly performed in a combination of office and client office environments. Local travel with personal vehicle and overnight travel is required. Local travel is up to 80%. Extended periods of sitting and driving may be required.

Physical DemandsPhysical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle or feel; drive a vehicle; lift boxes and totes weighing up to 40 lbs; and reach with hands and arms.

Compensation/ Benefits:

Paid holidays, vacation, floating holiday, AND personal time off
Benefits packages, including medical, dental, STD, LTD, Life, and other
voluntary benefit offerings (for employees working 30+ hours per week)
401(k) matching