Referral Intake Specialist
Description
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
Job Summary: The Referral-Intake specialist is responsible for the initial intake and registration and insurance verification of all new patient referrals for Highlands Oncology. This person is responsible for obtaining verification of all insurance benefits for patients and maintains that information to reflect the most up to date coverage. Performs data entry for new patient accounts and/or existing patient accounts. Works closely with patients, insurance companies, and clinical staff members as needed.
Job Duties / Responsibilities:
- Manage Referral Department Fax Server by reviewing and triaging all faxes to appropriate staff members, in a timely manner.
- Accurate verification of all insurance benefits, and entry of new or updated insurance information for all patient accounts.
- Add/Create new accounts as needed in Registration Overlay (G4).
- Enter new patient demographics and maintain existing patient demographic profiles.
- Review and triage internal referrals by managing “Group Inbox” in EMR.
- Register all new patients into Centricity to create Medical Records Number.
- Upload all new patient referrals to Scheduling Dashboard
- Confirm demographic and insurance information upon receipt of referral by calling patient.
- Help manage Canopy dashboard for coming patient calls.
- Return patient and providers with phone calls ASAP. All calls should be returned within 24 business hours.
- Maintain a pleasant/helpful attitude towards patients and staff.
Required Skills/Abilities:
- Knowledge of g4/PM System & OncoEMR.
- Proficient in computer skills.
- Communicates clearly and concisely.
- Ability to navigate numerous insurance portals to review benefit coverage details.
- Ability to work in a fast-paced environment.
- Ability to work independently and as part of a team.
- Ability to maintain good working relationships.
- Basic health insurance knowledge is preferred.
Certifications/Licenses/Education/or Experience in a related field:
- Minimum of 1-2 years of medical office experience, preferred.
- Insurance verification experience preferred.
- Clinical scheduling experience preferred, or intake/registration experience preferred.
- High School Diploma or equivalent.
Physical Requirements:
- Sitting for prolonged periods of time at a desk.
- Computer use requires visual acuity, typing, use of mouse/keyboard, and staring at a screen for extended periods of time.
- Occasionally lifting objects of up to 25 pounds such as files, office supplies, assisting patients when needed, etc.
- Walking and standing for continuous periods around the office or clinic as needed.
- Fine motor skills for tasks like typing, writing, handling small objects or equipment and materials.
Work Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
- Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
- Safety Sensitive: In accordance with the Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.