Referral Specialist FT
Summary
Coordinates patient referrals for hospice, home health, and palliative care, verifying details and scheduling admissions in a healthcare setting.
Join Our Mission of Compassionate Care
Are you an organized, customer-focused professional who enjoys helping people during important moments in their lives? Big Bend Hospice is seeking a Referral Specialist to serve as the vital first connection between patients, families, healthcare providers, and our care teams.
In this full-time role, you will help coordinate referrals for Hospice, Home Health, and Palliative Care services, ensuring patients receive timely, compassionate support. If you thrive in a fast-paced healthcare environment, enjoy collaborating with others, and have a talent for providing exceptional service, we'd love to hear from you.
Schedule: Full-time, M-F, 1:00pm - 10:00pm with rotating weekends and holidays.
What You'll Do
As a Referral Specialist, you will play a key role in creating a seamless admission experience for patients and referral partners by:
- Responding promptly and professionally to incoming referral calls.
- Gathering and verifying patient, insurance, and referral information.
- Coordinating admission visits with our clinical team.
- Scheduling appointments and ensuring timely communication with patients, families, physicians, and referral sources.
- Creating and maintaining accurate patient records within the electronic medical record (EMR) system.
- Collaborating with Admissions Nurses, Social Workers, Finance, and Patient Care teams to facilitate smooth admissions and reimbursement processes.
- Ordering equipment and supplies as requested to support patient care needs.
- Communicating referral updates to internal teams and community partners.
- Converting referrals to active admissions and maintaining accurate data throughout the process.
- Supporting organizational goals while delivering compassionate, customer-centered service.
Why Join Big Bend Hospice?
At Big Bend Hospice, every role contributes to our mission of providing compassionate, high-quality care to patients and families. As a Referral Specialist, you'll be part of a supportive team dedicated to making a meaningful difference in the lives of others every day.
If you're passionate about helping people, enjoy working in a collaborative healthcare environment, and are ready to make an impact, we encourage you to apply today.