Refrigeration Field Service Supervisor

RD&S is seeking a Field Service Supervisor to support the Service organization. The Field Supervisor is a hands-on field leadership position that owns the performance and development of the assigned technician team and the quality of the field work that team delivers.

Key Responsibilities:

• Lead the effort to develop and maintain a professional work environment based on the Kelvin Group core values of Safety, Integrity, Teamwork, Respect, and Excellence.
• Assure RD&S standards are met and complete at all customer sites.
• First point of contact for technicians for technical matters related to designated support area and/or accounts.
• Supervise and influence field technicians to maintain proper flow of field reports and ensure that all technicians are filing work orders at the completion of the day in the proper format and on time.
• Coordinate all work and account work in conjunction with the Service Coordinator.
• Work with the technician team to oversee site preventive maintenance task completion and ensure all documentation is properly addressed with the Preventive Maintenance Coordinator.
• Work with the service team to review and ensure customer stock / inventory is properly maintained for maximum system up-time.
• Supervise RD&S technicians to include continuing review of job performance, resolve chronic system failures that could result in multiple customer call backs, assist in correcting safety violations or other reported deficiencies.
• Focus on continuing education of the Service Group by attending both in-person and virtual seminars sponsored by industry organizations such as IIAR, RETA, Frick Company, etc.
• Lead the effort to develop the technical capabilities of team service technicians. Work with service management to implement plans that will increase technical expertise with an emphasis on safety training, job site training and factory training.