Purpose/Scope of Responsibility

1. To provide intensive case management and group programming to refugee services clients per guidelines of the Preferred Communities, Ukrainian Initial Services, Refugee Entrant Program, and Afghan Supplemental assistance grants. (https://www.acf.hhs.gov/orr/programs/refugees/rph).
2. The Case Manager will play a crucial role in coordinating and facilitating group programming activities for our clients while also providing supervision and mentorship to interns within our organization. This position requires a strong understanding of counseling techniques, group dynamics, and the ability to work collaboratively with a diverse range of clients and colleagues.

Essential Duties and Responsibilities

1. Ensures that all Preferred Communities program requirements are met on time.
2. Collaborate with Preferred Communities Program Manager to ensure all reports (monthly, quarterly, annual) are completed and submitted in a timely manner.
3. Provides intensive case management, including assessment, cultural orientation, daily interaction with clients and follow up.
4. Facilitate and coordinate group programming activities designed to meet the unique needs of our clients.
5. Conduct assessments to identify clients' group program preferences and needs and monitor and evaluate the effectiveness of group programs, making necessary adjustments for improved outcomes
6. Assess and create service plans with clients by obtaining relevant history, collecting and evaluating information, and providing appropriate referrals as needed.
7. Works closely with clients on barrier removal, one-on-one and/or in group settings.
8. Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients in all data management systems (Computerized case notes, Apricot and Unicentric documentation, etc.).
9. Maintains professional and technical knowledge by attending agency in-service programs, educational workshops, state and national trainings and conferences, reviewing professional publications and establishing personal networks.Connect clients to external and internal resources to meet individual goals.