Regional Account Manager

· Client Facing Role that manages the overall business relationship

· Account mapping, business unit breakdown (touchpoints to align regional/global team)

· Understanding transport and storage of out of gauge cargo

o Truck configurations (step, rng, dry van, double drop)

o OFR (ro-ro), Air (cao), Contract Logistics

o Insurance liability and risk

· Familiar with project site management/construction zones

· Project planning for all modes of transport

· Run WBR/QBRs & ensure they are properly prepared for

· Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly

· Report Creation / Monitoring / Distribution (responsible/accountable)

· Performance management (responsible/accountable)

· Market Analysis / Industry Awareness

· Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

Client Reviews Strategic Business Plans

Value add Programs Process Improvements

Tender Management Technology Solutions

· Impact & coverage analysis -> identify service or opportunity gaps

· Penetrate organizational structure and develop relationship beyond main points of contact

· Maintain rates and assess yields monthly

· Monitor account for timely payments and assist with collections on past due invoices

· Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network

· When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction

· Ensure all company policies and regulatory requirements are adhered to

· Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources

· Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution

· Other duties as assigned