Regional Admin Support Manager

About the Role

We are looking for an organised, proactive, and highly collaborative Regional Admin Support Manager to provide comprehensive administrative support across our regional leadership teams. This role plays a critical part in ensuring operational excellence by supporting people administration, diary management, travel coordination, and regional business activities.

Working closely with Regional Managers (RMs), Regional People Partners (RPPs), and wider support teams, you will be responsible for delivering efficient administrative support that enables our leadership teams to focus on driving business performance and delivering great customer experiences.

Key Responsibilities

People Administration

• Manage and complete key people administration activities, including MyHR and T&A processes.
• Support Regional Managers with colleague people management administration, including position management requests, salary changes, and approved holiday administration.
• Maintain accurate holiday records and ensure compliance with company policies and approved allocations.
• Support weekend working compliance processes where applicable.
• Handle sensitive people data with accuracy and confidentiality.

Travel & Expenses Coordination

• Manage travel bookings and accommodation arrangements for regional teams.
• Coordinate conference attendance, meetings, and events, including venue and travel logistics.
• Support expense claim administration and process management.
• Organise complex travel arrangements and coordinate itineraries when required.
• Assist with store support visits, relocation packages, and larger-scale regional events.

Regional Administrative Support

• Act as a key administrative contact for Regional Managers and Regional People Partners.
• Coordinate and prioritise multiple requests across the region, ensuring service excellence and effective workload management.
• Support communication and administration relating to new starters, leavers, and organisational changes.
• Maintain regional contact information, distribution lists, and team records.
• Produce reports, presentations, and business updates as required.
• Support workforce planning activities through accurate data gathering and administration.

Diary & Meeting Management

• Manage diaries and meeting schedules for Regional Managers and Regional People Partners.
• Coordinate complex diary management and resolve scheduling conflicts.
• Arrange regional meetings, visitor schedules, and divisional meetings.
• Organise meeting logistics, agendas, and supporting documentation where required.

Continuous Improvement & Ad Hoc Support

• Support process improvement initiatives and help identify opportunities to improve efficiency.
• Collaborate with Centres of Excellence and wider support functions to embed best practice.
• Attend regional meetings and maintain strong relationships with regional stakeholders.
• Support additional business priorities and projects as required.

About You

We're looking for someone who:

• Has previous experience in a senior administrative, executive assistant, or business support role.
• Demonstrates exceptional organisational and prioritisation skills.
• Is confident managing multiple stakeholders and competing priorities.
• Has excellent attention to detail and a high degree of accuracy.
• Is comfortable handling confidential and sensitive information.
• Communicates effectively and builds strong working relationships across all levels.
• Is confident using Microsoft Office applications and business systems.
• Takes a proactive approach and looks for opportunities to improve processes and ways of working.

What You'll Bring

• Strong administrative and coordination skills.
• Excellent diary and travel management experience.
• Ability to work independently and manage a varied workload.
• A customer-focused mindset with a service-oriented approach.
• Resilience, flexibility, and adaptability in a fast-paced environment.

This is a fantastic opportunity to play a key role in supporting regional leadership teams while contributing to the smooth and effective running of the business.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process..

We’re hiring across an area rather than an individual store, meaning successful candidates will be considered for various management opportunities across South Yorkshire offering variety, flexibility, and the chance to build a meaningful and significant career with M&S.

Make your mark with M&S. Apply today and be part of our transformation today.

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