Regional Application & IT Support Officer

About the role

The Regional Application & IT Support Officer primarily ensures the smooth operation, uptime, and continuous optimization of the region's core business systems and software applications.

Serving as the key point of contact for application support , the ideal candidate will troubleshoot regional system errors, test new software features, and maintain application health.

Additionally, the role provides secondary technical support to maintain office IT infrastructure and end-user devices.

The role will require to handle cases raised by French users and customers; thus, preference will be given to those who can communicate in French.

Key Responsibilities

Applications Support & Systems Optimization (Primary)

• Core Application Troubleshooting

  • Support internal teams by diagnosing, analysing, and resolving technical bugs and functional issues within core business applications and systems.

• Health Monitoring & Reporting

  • Conduct daily routine checks, analyse error logs, and generate performance reports to catch and resolve potential application anomalies early.

• System Testing & Deployments

  • Collaborate closely with the global applications team to execute user acceptance testing (UAT) for new features, upgrades, and critical bug fixes.

• Scripting & Automation

  • Write and execute data scripts to perform quick system fixes, run ad-hoc queries, and automate repetitive application maintenance tasks.

• Knowledge Management

  • Maintain, structure, and enrich the Technical Support Knowledge Base to streamline internal troubleshooting workflows.

• Application Access Management

  • Support requests and issues related to applications access and onboarding.

• Daily routine tasks

  • Complete the daily tasks assigned such as importing data, daily checks, and alert monitoring

• Support Ticket Management

  • Ensure that incidents, bugs, or requests are logged in the ticketing system and properly prioritised, triaged and followed through.

IT Infrastructure & End-User Support (Secondary)

• Technical Support

  • Deliver technical assistance, manage workstation and mobile setups, and peripherals.

• Lifecycle Management

  • Manage seamless IT onboarding and offboarding workflows, ensuring correct access permissions and hardware allocation.

• Asset & Documentation Control

  • Maintain accurate technical documentation for IT processes, alongside up-to-date inventories of hardware, system software, and digital licenses.

Requirements & Qualifications

• Education

  • Degree in Computing, Computer Science, Information Technology, or related disciplines.

• Experience:

  • 1–3 years of hands-on experience in IT support, with a strong preference for candidates focused on internal business applications and system troubleshooting.

  • Fresh graduates with a strong programming foundation are welcome to apply.

• Technical Skills (Applications)

  • High proficiency or familiarity with scripting and programming (e.g., PowerShell, VBA, Python) and Microsoft SQL queries is highly advantageous.

• Technical Skills (Infrastructure)

  • Foundational experience with Microsoft Office 365 administration, email analysis, FortiGate firewalls, and general network topologies (Wi-Fi, LAN, IP Phones).

• Mindset

  • A tech-savvy, growth-oriented professional with a strong eagerness to learn new enterprise platforms and adapt to shifting software trends.

• Communication & Collaboration

  • Excellent interpersonal skills with professional fluency in Thai & English. The ability to communicate in French is a very strong advantage.