Regional Beauty Operations, Executive
Summary
Regional trainer coaches beauty retail staff on sales, service, and product knowledge while designing and delivering training programs across Malaysia.
Responsibilities:
Conduct store visits to perform field coaching for BE (Beauty Expert) on soft skills e.g. selling skills, customer service & product training.
Implement effective training curriculum & flow for BE.
Prepare training slides, handouts & develop training materials/tutorials.
Conduct planned workshops, obtain feedback from attendees & perform evaluation.
Analyse BE sales & services performance.
Track progress & completion of training for BE.
Feedback problem/issues faced by BE & seek ways to assist/support.
Familiar with info/announcements/ guidelines by HQ (Ops Bulletin, SOP etc) related to BE.
Buddy with Area Manager in store visitation to understand operational concerns.
Requirements:
Preferable candidate with qualification in SPM / STPM / Malaysian Skills Certificate (SKM) / Professional Certificate / Diploma in Beauty (Skin Care / MakeUp) / Cosmetology.
Beauty Consultant / Advisor / Make Up Artist with at least 3 years of retail working experience are welcome to apply.
Candidate possess Cibtec/Cidesco is added advantage.
Required languages: Bahasa Malaysia, English
Computer literacy.
Required skills: Communication & interpersonal, customer service, selling skills, training & coaching
Possess own transportation and willing to travel.
Willing to work on weekend and shift basis.