Regional Business Process Manager

Job Responsibilities

Regional Business Process Transformation
• Lead the regional process transformation agenda across all functions, ensuring alignment with corporate strategy, business priorities and global process standards.
• Build regional process excellence capability in regional transformation engine, providing direction for business process agents in the countries.
• Develop and execute regional process improvement and transformation roadmaps to drive operational excellence and business performance.
• Identify strategic improvement opportunities and lead end-to-end transformation initiatives from concept through implementation and value realization.
• Partner with Regional Leadership Teams and Global Business Process Owners to translate business objectives into process improvement priorities.

Regional Process Performance and Value Realisation
• Lead and be accountable for regional process performance and continuous improvement outcomes across assigned business domains.
• Establish, monitor and analyze process performance indicators, identifying opportunities to improve efficiency, compliance, customer experience and service delivery.
• Drive root-cause analysis and corrective actions to address performance gaps and operational challenges.
• Track and report transformation benefits, ensuring delivery of targeted operational and business outcomes.

Stakeholders and Change Management
• Act as the regional champion change lead to push boundaries and influence the region to rethink and optimise how work are done

Digital, Automation and Innovation
• Lead the identification, prioritization and implementation of digitalization, automation, process mining and AI-enabled process improvement opportunities.
• Partner with Technology teams and Global Process Owners to define business requirements and deliver process and system enhancements.
• Drive data-driven decision making through effective use of process analytics, process mining and operational insights (eg. Celonis).
• Drive adoption of transformation engine initiatives that improve productivity, control, customer experience and operational performance.

Job Requirements

Tertiary education in Business Administration, Project Management, or a related field. Master Degree is a plus.
At least 8 years of experience in process management, process improvement in the related domain, with at least 5 years in a senior management or leadership role.
Proven track record of owning and optimizing business processes across multiple functions or regions.
Experience in driving process transformation initiatives, including the use of automation and technology.