Regional Collections Manager - Bangalore 1(Residency Road)

<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri, sans-serif;">Work Location: Bengaluru<br />Experience: 5 years +<br />Title: Senior Manager / Chief Manager</span></b></p><p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri, sans-serif;"><br />Job Responsibility-</span></b></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Responsible for ensuring regions performance on Key Parameters…Persistency i.e. Renewal Collection, Retention and Supporting Processes.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Responsible for overseeing and managing the Sales, Operations and Admin support team in the region to deliver desired targets.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Conduct field visits for Customer Retention, to close queries and complaints at satisfactory.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Sales and Distribution meets.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Regional managers act as a vital link between a HO and branches, ensuring effective actions on strategies and collaboration across the functions.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">To provide support and guidance to branch - Sales and Operations, fostering a positive and productive work environment.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">To monitor and analyze regions Persistency and Retention data, identify areas for improvement, and take corrective actions to address challenges and opportunities.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Regional managers are responsible for the day-to-day operations of their assigned region, including managing employees, ensuring compliance with company policies, and monitoring performance metrics.</span></p><p></p> <p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri, sans-serif;"> </span></p><p></p> <p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri, sans-serif;">Job Specification-</span></b></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">5 years’ experience in Financial Services, Insurance / Banking Operations, Service or Collections.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">In-depth understanding of Insurance and Banking domain & processes.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Ability to negotiate with customers and resolve disputes.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Strong analytical skills to interpret data, trends and to develop effective strategies.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Good knowledge of Advance Excel, PPT, knowledge of Analytical tools & MS Office.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Willingness to travel in the regional branches, partner & vendor offices. </span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Symbol;">·</span><span style="font-size:7pt;"> </span><span style="font-size:11pt;font-family:Calibri, sans-serif;">Well versed with the local Language & English is mandatory.</span></p><p></p> <p class="MsoListParagraph" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0.5in;text-indent:-0.25in;"><span style="font-size:11pt;font-family:Calibri, sans-serif;"> </span></p>