Regional Customer Engagement Manager, EURAM
- Serving as the key contact for EURAM markets on Customer Engagement topics
- Connecting markets with the right global teams, product owners and subject matter experts
- Representing market needs, feedback and execution challenges to global stakeholders
- Working closely with Regional Marketing Managers to support market execution
- Supporting markets in deploying centrally led campaigns across EURAM
- Coordinating with Content Hub, Channel Activation, MarTech and local teams to enable execution
- Monitoring market readiness, campaign progress and adoption status
- Identifying risks, blockers and dependencies and routing them to the right owners
- Championing content reuse and a repurpose-first mindset together with the Content Hub team
- Helping markets find and leverage approved content before creating new assets
- Supporting adoption of Content Hub ways of working, localization principles and content standards
- Encouraging scalable, compliant and efficient content practices across the region
- Guiding markets to the correct support teams for MarTech execution and implementation
- Supporting adoption of Veeva PromoMats, Veeva CRM / OneCRM, SFMC and the AI Localization Tool
- Consolidating market feedback and improvement opportunities for relevant global teams
- Helping translate market challenges into clear business context for platform and capability owners
- Leading regional Customer Engagement projects from planning through implementation
- Tracking milestones, dependencies, risks and progress across markets
- Sharing concise regional updates and execution insights with relevant leadership teams
- Promoting continuous improvement by sharing learnings and best practices across EURAM
- Bachelor’s degree or higher in Marketing, Business, Communications, Life Sciences, Digital Marketing or related field
- Minimum 7+ years of experience in digital marketing, customer engagement, omnichannel marketing, marketing operations, MarTech or commercial excellence
- Previous pharma, healthcare, medical device or life sciences experience
- Experience working in a regulated environment
- Experience leading regional or multi-country initiatives in a global organization
- Fluent in English
- Advanced knowledge of Veeva PromoMats and content lifecycle management
- Advanced knowledge of Veeva CRM and related business processes
- Working knowledge of Salesforce Marketing Cloud, eDetailers, the AI Localization Tool and broader MarTech ecosystem
- Strong project management, stakeholder management and influencing skills
- Ability to operate effectively across global, regional and local teams in a matrix environment
- Strong communication skills with the ability to simplify complex topics for markets
- Exciting work in a great team, global projects, international environment
- Opportunity to learn and grow professionally within the company globally
- Hybrid working model, flexible role pattern
- Pension and health insurance contributions
- Internal reward system plus referral programme
- 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
- Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.)
- Multisport Card
- Vodafone, Raiffeisen Bank and Foodora discount programmes
- Up-to-date laptop and iPhone
- Parking in the garage, showers, refreshments, massage chairs, library, music corner
- Competitive salary, incentive pay