As a Regional Customer Manager, you will be responsible for all day-to-day customer interactions, and retention supporting Regional Sales teams to meet and exceed established goals; while maintaining business relationships with suppliers and facilitating communications with other internal departments. This includes but is not limited to sourcing order, order placement, basic billable and payable processing, logistics, and reporting.

• Respond to incoming calls and emails from current customers
• Field inquiries of prospective customers and enter data in Salesforce
• Daily approval of vendor invoices for payment and timely and accurate invoicing to customers
• Establish new customers in Salesforce which includes determining and maintaining appropriate credit levels.
• Accept, verify, and process customer purchase orders
• Collaborate with internal departments and external customers to resolve discrepancies to include but not limited to aging, credits, debits, etc.
• Request pricing from production facilities and/or Sourcing as directed
• Schedule loads and provide purchase orders to production facilities
• Create and maintain inventory items (specification, costs and sells) for all assigned customers
• Consistent follow-up with vendors to ensure accurate and on-time deliveries
• Process changes to purchase orders (dates, pricing, quantities) and relay information in a timely manner to vendors and customers
• Analyze Buying Pattern Report to identify order lapses, maintain product inventories, and proactively contacting customers for ongoing orders, seasonal fluctuations and advance order planning Generating and implementing efficient sourcing and category management strategies.
• Prompt and quick turnaround of pricing to Regional Sales Managers, based on the parameters set by the Regional Sales Manager and/or customer.
• Maintain current pricing by material and region for comparison of regions.
• Maintain Salesforce for quoting prices, specs, and vendor records. Update notes in vendor records to upload vendor capabilities.
• Be first point of contact for vendor issues.
• Analyzing procurement data such as cost analysis reporting, benchmarking spend, costs of procurement and suggest methods to decrease expenditure.
• Advanced understanding of product knowledge.
• Perform other duties as assigned.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit, use hands, and talk or hear. The team member is frequently required to stand and walk. The team member is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.