Regional Director - North Central, PA
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Position Specifics
Department: Divisional Leadership
Reports to: Division General Manager
Supervises: Service Managers
Purpose:
Leads the Division’s Service teams for the organization to maximize return on investment by optimizing Service processes to ensure internal and external customer satisfaction. Grows profitable service labor and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
- Creates annual Service department goals and budget, in alignment with the organization’s financial and operational goals for the locations within the Division.
- Develops, communicates, enforces, and monitors effective Service department processes to ensure internal and external customer satisfaction.
- Identify and drive continuous service and process improvements.
- Identify new opportunities and develop actionable plans to grow service revenue.
- Prepares and analyzes Service department reports; uses data to help drive improvement and growth.
- Manages recruiting, staffing, and employee development activities for the Division’s Service Department, with the support of the HR team.
- Resource for Service Managers to help resolve work order issues and customer complaints.
- Proactively seek and participate in available company sponsored training, in an effort to develop and advance knowledge base and skill set.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Ensure that company’s reputation and image in the community is consistent with company Core Values.
- Covering locations in NY/PA