G&B Coffee, LLC - Job Description

Job Title: Regional Director of Retail (Los Angeles)

Location: G&B / GGET Main Office, retail locations

Classification: Full-time, exempt

Reports to: VP of Retail Operations

Compensation: $80k - $100k

About the Job

The Regional Director of Retail is responsible – through direct influence, direction, and delegation – for their portfolio of coffee shops achieving the desired results in revenue, controllable expenses, team member and guest experience. They will provide excellent coaching to our team of General Managers (GMs). They will build systems to ensure that the team member and guest experience is in line with company values, standards and practices. They will drive accountability to those values, standards and practices through their leadership and coaching of the GM team.

Essential Duties

• Raise the standards of execution at our Coffee Shops
  • Model the “owner-mindset” to our GMs so that they can teach it to their teams
  • Establish clear standards that fall in line with company mission, values, and operational standards and practices. Communicate those standards daily and hold your team accountable to achieving those standards
  • Achieve portfolio goals around revenue and controllable expenses
• Recruit, motivate, train, and hold accountable a team of General Managers
  • Build a team of highly motivated and successful GMs
  • Succession plan to ensure access to a pipeline of internally sourced managers. Assist in the hiring of great managers externally when necessary
  • Instill in our GMs accountability for their own growth through development planning
• Foster a safe and clean shop environment for all employees and guests
  • Consistently achieve A grades on all CADPH food safety inspections at all coffee shops
  • Coach managers on urgently addressing any issue that compromises our ability to deliver a safe and clean shop environment
  • Effectively triage R&M requests and own R&M budget line

Other Responsibilities

• Lead periodic management meetings
• Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
• Support General Managers in shop-specific events and programming
• Find inventive ways to increase revenue
• Build long-term customer loyalty