Regional Facilities and Project Manager
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Overall Scope:
The Regional Facilities and Project Manager leads all aspects of facility and equipment maintenance across a multi-site fitness center portfolio, ensuring safe, clean, compliant, and fully operational locations. This role drives operational efficiency through process improvements, oversees vendor partnerships, supports capital planning initiatives, and manages a team of maintenance and equipment technicians to deliver consistent, high-quality facility performance.
Major Responsibilities:
- Oversee all facility maintenance and overall upkeep across multiple locations, including fitness equipment and building systems (HVAC, electrical, plumbing)
- Drive continuous process improvements to reduce ticket resolution time and improve service-level performance
- Manage work order systems to ensure timely completion, proper prioritization, and high-quality service delivery
- Lead gym refresh and upgrade projects, including equipment layout planning and recommending optimal equipment packages
- Maintain real-time, audit-ready inventory of all fitness equipment and facility assets
- Manage inventory levels and recommend capital expenditures (CapEx) for repairs, replacements, and upgrades
- Manage operating (OpEx) and capital (CapEx) budgets, including forecasting, cost control, and identifying savings opportunities
- Build and maintain strong vendor relationships to ensure quality service, accountability, and cost efficiency
- Coordinate and oversee third-party contractors and service providers
- Recruit, hire, train, and develop facilities and equipment, HVAC and plumbing technicians
- Conduct performance reviews, set individual goals, and foster a culture of accountability, safety, and operational excellence
- Partner with club leadership to enhance facility standards and overall member experience
- Complete monthly internal facility audits to ensure compliance with company standards
- Ensure 100% on-time completion and proper documentation of all fire and life safety inspections
- Own full compliance with OSHA standards, local codes, and company safety policies
- Lead incident response and root cause analysis for facility-related issues
Performance Metrics (KPIs):
- Maintain 95%+ on-time ticket completion rate
- Achieve 98%+ equipment uptime
- Ensure 100% completion of monthly audits and life safety inspections
- Reduce average ticket resolution time year-over-year
- Maintain high internal customer satisfaction scores
Qualifications & Requirements:
- 3–5+ years of facilities or maintenance management experience (fitness or multi-site preferred)
- Strong knowledge of fitness equipment maintenance and building systems
- Proven ability to improve processes and drive operational efficiency
- Experience managing vendors, contracts, and service agreements
- Strong leadership and team development experience
- Experience with inventory management and capital planning
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with work order management systems preferred
- Bilingual (preferred)
- Valid driver’s license with a clean driving record
- Ability to travel between locations as needed
- Ability to lift 50+ lbs and perform physical maintenance tasks
- Comfortable working in active fitness environments
- Availability to respond to urgent or after-hours facility issues, as needed