Regional Field Service Technician (Charlotte NC)

From the very beginning, Champion has been 100% focused on medical seating. We pride ourselves in being at the forefront of the industry to provide our customers with innovative, clinically effective solutions that improve performance for both patients and caregivers. We continue to set the standard for medical seating, and partner with healthcare organizations to support the industry’s transformation into an all-inclusive, human-centric experience.

The Regional Field Service Technician is responsible for travelling to various medical facilities to service and repair medical recliners in a company provided vehicle. The technician will take ownership of their customer base and become a trusted partner. This position is full time with a typical weekly work schedule of 4 10-hr days Monday through Thursday, with hours scheduled mostly from the afternoon to late evenings. Overtime hours up to 8-10 hours per week are also possible within those 4 days. Overnight travel will be required weekly, typically 1-3 nights per week, with company-paid meals and travel expenses. Some variation in work schedules can occur from time to time, based on customer schedules and business needs.

Responsibilities:

· Position requires self-management to properly meet customer timelines and manage local inventory

· Use iPad to access work orders, use online resources, and prepare service orders to send to Operations Management

· Success in this environment depends on strong, sustained high work ethic

· The goal is to drive service success, give a continuous high level of customer satisfaction, and retain customer loyalty