Regional Field Support Agent

Liaising with customers to troubleshoot and diagnose issues remotely
Answering calls out of hours on a rota basis
Applying fixes and performing maintenance tasks on customer EPOS systems
Training external or internal users of all levels to use our software and systems
Provide IT technical support and assistance to group employees.
Selling merchandise and other products to existing clients.
Excellent communication and customer-facing skills.
Self-motivated, able to use own initiative and confidence to question.
Eﬀective team worker and able to deal and work with people of all levels.
Proactive with good problem-solving skills.
Excellent organisation and time management skills to meet set targets and deadlines
Working collaboratively with internal technical and project teams to solve customer issues

Experience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.
Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided)
Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.
Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.
Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment
Comfortable working flexible hours, including evenings or weekends, to align with restaurant operating hours
Willingness to travel across the UK for on-site visits when required.
Valid driver’s license and access to a vehicle are essential

33 days holidays (inclusive of Bank Holidays)
5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
Holiday exchange - Buy up to 5 days holiday per year
Car Allowance & Fuel Reimbursement
Employee Assistance Programme
Wellness Scheme
Discounted Cancer Screening
Discount Hub
Cycle to Work Scheme
Gym Membership - Contribution of up to £30 per month
Will Writing Service
Mobile or Tech Salary Sacrifice Scheme
Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
Death in Service - Salary x4 Life Cover

See also