Regional Field Support Agent

● Liaising with customers to troubleshoot and diagnose issues remotely

● Answering calls out of hours on a rota basis

● Applying fixes and performing maintenance tasks on customer EPOS systems

● Training external or internal users of all levels to use our software and systems

● Provide IT technical support and assistance to group employees.

● Selling merchandise and other products to existing clients.

● Excellent communication and customer-facing skills.

● Self-motivated, able to use own initiative and confidence to question.

● Effective team worker and able to deal and work with people of all levels.

● Proactive with good problem-solving skills.

● Excellent organisation and time management skills to meet set targets and deadlines

● Working collaboratively with internal technical and project teams to solve customer issues