Regional Lead
You will own end-to-end regional execution, including agent acquisition and management, field-based distribution, user growth and retention, and operational excellence on the ground. This is a hands-on leadership role where you'll thrive in the field, use data to guide decisions, and build, motivate, and scale high-performing teams.
Responsibilities
- Own regional agent network expansion and user growth, ensuring strong agent coverage and sustained active usage of Wave products
- Lead and manage field-based teams responsible for agent acquisition, distribution, and on-the-ground execution
- Ensure agents are recruited, contracted, trained, activated, and compliant, including KYC and AML/CTF requirements
- Drive user acquisition and retention through agent-led and field-distribution channels
- Monitor performance against targets, using data to identify risks, unblock issues, and continuously improve results
- Coordinate agent liquidity management to maintain reliable cash and e-value availability
- Manage the agent lifecycle, including performance improvement, churn, closures, and asset recovery
- Collaborate closely with cross-functional teams to deliver operational excellence, compliance, and high-quality customer experience
Requirements
- Fluent in English
- Master's degree in Business Administration, Marketing, or a related field
- Speak both French and English fluently
- At least 5 years of relevant work experience managing an agent network / user acquisition
- Minimum of 3 years of experience managing field-based teams
- Strong analytical skills and comfort working with Google Sheets and operational tools
- Background in telecom, financial services, payments, FMCG, or similar high-scale field operations preferred
Benefits
- Competitive salaries calculated using a transparent formula
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care upon return to work
- Airtime reimbursement
- Free food
- Beautiful office space