Regional Manager

Reports to: Managing Partner

Direct Reports: Yes

FLSA Status: Full-time, Exempt

PTO Eligible: Yes

Benefits Eligible: Yes

Payment Type: Salaried, Semi-monthly

Pay Grade: n/a

OVERVIEW:

The Regional Manager will be responsible for the oversight of multiple fitness clubs, consistently driving revenue and overall operations to ensure an exceptional member experience as well as a financially successful club. The Regional Manager will be accountable for leading a team of general managers in a positive, motivating manner with continuous assistance in operational, financial and staff training and development. This position requires a leader who is results-oriented and committed to quality service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.

• Ensure the region is fully staffed from the General Manager down to the front desk customer service representatives.
• Partner with all the General Managers in the region to ensure their personal development in the organization as a manager; this includes recurring meetings, development plans, bench planning, etc.
• Drive revenue of the region in all areas of business
• Work cross functionally with other regional team members and marketing to execute all initiatives in the field, including Club openings, launches, special events, etc.
• Maximize member retention through ensuring high levels of customer service and cleanliness, as well as a variety of innovative and educational programs, continual upgrades of exercise equipment and responsiveness to member needs and suggestions.
• Manage the expense goals of the facilities through working with General Managers and Assistant General Managers on payroll and supply ordering.
• Work with each club to ensure they are delivering the cleanest clubs for our members.
• Work with each club to ensure they are educated and actively coaching on policy, brand, and membership knowledge.
• Understand the local competition and keep current on changes in the fitness community.
• Effectively recruit, lead, manage, communicate, train new General Managers
• Train and maintain superior customer service standards exhibiting by Club personnel within assigned region.
• Actively promote CLUB4 Fitness within the communities supporting assigned Clubs within his/her region
• Performance Requirements of the GM include:
  • To grow the business across his/her assigned region as regards sales profit, and to motivate staff to achieve this same goal.
  • Ensure and monitor compliance with all policies, procedures, and standards.
  • Monitor performance and effectiveness of staff to meet or exceed revenue goals.
• Manage all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management and continued support.
• Responsible for being up to date with current company policies and procedures, adhering to them, and disseminating all new policy or policy changes down to Club personnel throughout assigned region.
• Other duties as assigned by executive in charge of club operations or Managing Partner

ORGANIZATIONAL RELATIONSHIPS:

The position reports directly to the executive in charge of club operations or Managing Partner.