Regional Manager

Keystone Pacific Property Management, LLC is a prestigious community management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Regional Manager to join our amazing team in our Palm Desert office! For more information, please continue reading below.

Summary: The Regional Manager is responsible for overseeing the team of professionals who provide management services to our clients in the Coachella Valley and beyond. Regional Managers operate as business unit leaders for their teams and manage the book of business assigned to each. Maintains client satisfaction and account retention. Builds and manages teams effectively.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Partners with management teams and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Acts as an executive level liaison with clients to ensure quality service is delivered, that Board expectations are met by the assigned management team and assist with prompt response and resolution to questions/problems.
• Establishes and maintains a positive relationship with Board of Directors and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives. Maintains consistent client satisfaction and account retention.
• Responsible for planning department goals and directing Team Members to achieve results. Provides guidance and direction to ensure overall departmental success.
• Oversees and manages the P&L and prepares an operating budget for their assigned team. Manages any issues designated to the Regional Manager level by a senior staff team member and sees the matter through to resolution.
• Collaborates with other Regional Managers when there is a need due to client issues and/or concerns. Develops and manages the account allocations report.
• All aspects of staff management are required including ensuring team member accountability, reallocations due to terminations, resignations and requested leaves.
• Participates in the hiring process by interviewing potential Team Members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings.
• Ensures team is performing to expectations by providing coaching, development, training, actively managing performance, and conducting performance evaluations.
• Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service. Ensures staff are kept informed about policies and procedures.
• Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy. Approves leave and time away from work within company policy. Enters schedules and monitors timecards for accuracy.
• Maintain knowledge and understanding of contract between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are being met. Monitor vendor contracts regularly.
• Prepares, maintains, and submits a wide range of reports, contract lists, presentations, documents, and manuals as required. Maintain accurate records, files, and communications pertinent to each Association and Keystone Pacific.
• Manages special projects as assigned. Assists with training and development of less experienced staff.
• Increases team member satisfaction and fosters a healthy, positive work environment.
• Leads change management activities that are needed to support organization development and new technology initiatives.
• Supports the sales and growth goals for the region through developing leads and supporting and/or delivering sales presentations to potential clients.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.