Regional Manager - Recovery

Product: Light Commercial Vehicles, 2W, 3W

Department: Bucket 6+ and write off Collections

Domain knowledge: Vehicle Finance (NBFCs or Banks). Recovery - NPA collection - Write of collections including repossession

Key Responsibilities:

- Build regional recovery organisation

- Work on Capacity and capability to handle repossession and settlement

- Build capability in team to operate on repossession and settlement

- Identify potential agencies and vendors from market and enrol them in the system

- Responsible for portfolio vs capacity build

- Responsible for business target achievement by setting right target and executing it by DRR

- Onboard, train and review performance of recovery channel partners

- Execute field recovery actions including skip tracing, settlements and closure of loan account

- Maintain ROR within the assigned portfolio as per defined business targets

- Ensure team and vendors follow the rules and regulatory guidelines for recovery

- Implementation, training and execution of code of conduct

- Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately

- Along with recovery prioritize penal charge collections to support collection cost

- Spot relevant agencies from the market for enrolment and share with supervisors for empanelment

Key Skills Required:

Technical Skills:

- Repossession and settlement process knowledge

- Collections system handling

- Regulatory and compliance adherence

- MS Excel and reporting tools

- Third-party vendor management

Soft Skills:

- People management

- Leadership traits in line with Bajaj competency framework

- Negotiation skills

- Conflict resolution

- Customer empathy and tactful communication

- Problem-solving

- Pressure-handling

Key Performance Indicators:

- 1. Repossession as per the target set

- 2. Settlement write of accounts on best effort basis by negotiation

- 3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator