Regional Manager - SEA FMIS
Overview
Manage the Technical Support & Business as Usual (BAU) function delivers, end-to-end IT support for Financial Markets, ensuring system stability, business continuity, and minimal disruption to revenue-critical trading operations. The team supports users across multiple countries and time zones, managing a complex estate of market-critical IT assets. FMIS is the face of all technological services and requirements.
- Users Supported: Markets Dealing
Room Traders, Front Office, Treasury Markets, DCM, Middle Office, and Support users
- Geographical Reach: 8 countries (INDIA, BANGLADESH, SRI LANKA, NEPAL, MALAYSIA, THAILAND, VIETNAM, CHINA)
- IT Estate: Hundreds of assets across end-user computing, markets applications, Regulatory Applications, connectivity and over all infrastructure to ensure stable IT environment for the Market traders.
- Operating Model: BAU support covering incidents, requests, changes, and problem management, project delivery and Dealing room set up / moves.
Key Services
• To provide 1st, 2nd and 3rd line support for all users within Financial Markets, to respond to faults and to requests for change, including purchase and delivery of new products and services. Ensure all problems are resolved and SNOW tickets updated in a timely fashion.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Strive for team consensus and win-win agreements.
• Ensure discussions and decisions lead toward closure.
• To provide leadership and direction for FMIS staffs in line with global objective and drive service excellence by recruiting, developing talented staff and providing them with appropriate infrastructure [and tools] etc.
• To deliver a consistent and high quality of service, leveraging on global processes and group standards.
• To act as the main point of contact for regional specific quality issues for the services delivered by FMIS.