Regional Operations Manager

Regional Operations Manager

Permanent Supportive and Affordable Housing

Posted on: 10/26/2026

Location: Seattle Area

Hours: Average 40+ hours per week. Some nights and weekends, as needed

Reports To: Director of Housing Management

Pay Range: $110,000–$120,000 annually

Position Type: Exempt, non-union position

Position Summary

The Regional Operations Manager leads a portfolio of permanent supportive, transitional, and other affordable housing properties. This is a senior property management position requiring substantial hands-on HUD and LIHTC experience, sound financial judgment, and a proven record of supervising managers across multiple properties. The Regional is accountable for occupancy, rent collection, operating performance, regulatory compliance, building conditions, and staff performance.

The Regional works with the Director of Housing Management, Area Managers, Compliance, Finance, Facilities, and Supportive Services to resolve operational problems and maintain safe, stable housing. The position requires direct experience with HUD Section 202 PRAC and Section 811 properties, affordable housing lease-ups, and project-based assistance. Housing First, harm reduction, trauma-informed practices, and consistent property management standards guide the work. This position includes both office and on-site work.

Responsibilities:

Leadership and Property Operations

• Supervise and hold Area Managers and assigned site leaders accountable for property performance. Hire, train, coach, evaluate, and address performance issues in coordination with Human Resources, following applicable labor agreements.

• Set property goals for occupancy, vacancy days, unit turns, delinquency, bad debt, work orders, and compliance deadlines. Review results regularly and require specific corrective actions, owners, and completion dates.

• Conduct regular site visits and inspect vacant units, occupied units as appropriate, common areas, building systems, maintenance spaces, and property conditions. Verify that reported work is complete.

• Oversee staffing, vendor performance, contract scopes, insurance documentation, procurement, and spending within delegated authority. Escalate unbudgeted costs and significant operational risks to the Director.

• Coordinate preventive maintenance, capital needs, life safety work, and emergency response with Facilities. Ensure immediate hazards are addressed promptly and follow-up work is documented.

HUD and Affordable Housing Compliance

• Lead portfolio compliance and provide hands-on technical direction for HUD Section 202 Project Rental Assistance Contract (PRAC), Section 811, LIHTC, workforce housing, and other funding sources assigned to the portfolio. Apply the requirements of each property’s contracts and regulatory agreements.

• Understand the differences between HUD multifamily project-based rental assistance (PBRA), project-based vouchers (PBV), and public housing authority requirements. Coordinate with HUD, contract administrators, and housing authorities, including SHA, PSH and PCHA where applicable.

• Conduct monthly tenant file audits and review eligibility, income and asset verifications, rent calculations, initial certifications, annual and interim recertification’s, required forms, leases, and tenant files. Identify errors, correct deficiencies with Compliance, and prevent repeat findings.

• Apply HUD occupancy guidance, including HUD Handbook 4350.3 where applicable, current program notices, and applicable LIHTC and state housing finance agency requirements. Maintain working knowledge of regulatory changes and implement them with Compliance.

• Oversee waiting lists, tenant selection, affirmative marketing, referrals, screening, and occupancy restrictions. Ensure staff use the correct requirements when a property has more than one funding source.

• Oversee and verify subsidy billing, certification transmissions, payment discrepancies, and adjustments, including HUD-50059, EIV, and TRACS for applicable HUD multifamily properties. Coordinate PBV and housing authority processes separately under the applicable contract.

• Complete required annual funder reports accurately and on time. Prepare for file reviews, management reviews, funder audits, and physical inspections. Track findings to documented resolution and confirm that site teams follow corrective action plans.

Lease Up and Occupancy

• Lead new property lease-ups, acquisitions, and operational transitions. Establish staffing plans, operating budgets, readiness schedules, and leasing targets with Development, Compliance, and other departments.

• Coordinate affirmative marketing, waiting lists and referrals, applicant eligibility, required file approvals, and subsidy or housing authority approvals before occupancy. Keep leasing activity aligned with each property’s funding and occupancy requirements.

• Monitor lease-up progress and stabilization; remove barriers and report delays, financial impacts, and decisions needed to the Director.

Financial Management

• Develop and oversee property budgets; analyze monthly financial statements, profit and loss reports, rent rolls, accounts receivable, cash flow, and budget variances. Present clear explanations and corrective plans to the Director.

• Monitor rent collection, payment agreements, subsidy receivables, deposits, adjustments, and write-off requests. Confirm that ledgers and supporting records are accurate and unresolved discrepancies receive timely attention.

• Direct recovery plans for properties with high vacancy, delinquency, excessive expenses, or cash flow pressure. Approve expenses within delegated authority and monitor whether actions improve results.

Resident Relations and Housing Stability

• Apply lease terms consistently and address unpaid rent, lease violations, grievances, and resident complaints with clear documentation. Coordinate legal matters and notices through established agency procedures.

• Work with Supportive Services to support housing stability for residents experiencing homelessness, serious mental illness, substance use disorders, or other barriers. Use Housing First, harm reduction, and trauma-informed practices while maintaining lease compliance and safe property operations.

• Recognize and route reasonable accommodation requests and fair housing concerns promptly. Maintain confidentiality and coordinate incident response and follow-up. Document incidents, maintenance needs, and operational issues in the assigned system within 24 or 48 hours for non-emergent issues, as required by agency policy.

• Communicate professionally with residents, neighbors, community partners, and funders. Complete required training, follow PPE and safety protocols, and perform other duties assigned by the Director of Housing Management.

Minimum Qualifications

• At least seven years of progressively responsible affordable residential property management experience, including at least three years overseeing multiple properties and supervising managers. Must have direct accountability for property budgets, compliance, occupancy, collections, maintenance performance, and staff performance.

• Current C3P or Certified Occupancy Specialist (COS) designation required at the time of hire.

• Demonstrated hands-on experience managing HUD Section 202 PRAC and Section 811 properties, including eligibility, certifications and recertification’s, rent calculations, tenant files, and applicable subsidy processes. General familiarity with HUD or oversight of a services program alone does not meet this requirement.

• Direct operating experience with HUD project-based rental assistance, PBV, or housing authority-administered programs, including PCHA where applicable, and the ability to explain and apply their different operating requirements.

• Hands-on LIHTC and workforce housing management experience, including income and rent restrictions, file compliance, and layered funding requirements.

• Experience leading an affordable housing lease-up from pre-leasing through occupancy and stabilization, including applicant processing, compliance approvals, unit readiness, and subsidy coordination.

• Experience overseeing permanent supportive housing and transitional housing operations, with a working understanding of resident services partnerships, funding restrictions, and housing stability practices.

• Strong financial analysis, budgeting, operational problem-solving, and manager development skills. Ability to identify weak property performance, implement a recovery plan, and demonstrate measurable improvement.

• Working knowledge of landlord-tenant requirements, fair housing, reasonable accommodations, lease enforcement, inspections, and housing-related legal processes. Proficiency with property management software, spreadsheets, and operational reporting.

• Associate degree in Property Management, Business Administration, Human Services, or a related field, or an equivalent combination of education and directly relevant experience. Any education equivalency must still meet the required property management experience and designation requirements.

• Clear written and verbal communication, sound judgment, and a demonstrated commitment to racial equity, inclusion, and respectful resident and staff relationships.

Preferred Qualifications

• Additional HUD, LIHTC, or property management credentials beyond the required C3P or COS designation.

• Experience improving distressed properties, resolving significant compliance findings, and managing properties with layered subsidies.

• Knowledge of Washington affordable housing funders, local housing authorities, community resources, and the King County housing landscape.

Other Requirements

• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.

• Must pass motor vehicle/driving record checks

• Must have regular access to a reliable vehicle. Mileage is provided for travel between sites during shift

• Must pass criminal background checks and drug screening

Benefits

• Generous vacation and sick leave

• 10 paid holidays and 1 floating holiday

• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

• Employer-Paid Life and AD&D Insurance

• 401k offered for unionized employees (through OPEIU8)

• 403b offered for non-union employees

• Employee Assistance Program

• Travel Assistance Program

• Aflac offered for all employees.

About LIHI

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities. #hp