Regional Operations Manager

Warehouse Management

Assist HR in hiring, onboarding, and training new Ops employees (warehouse and in store)

• Oversee bike building team,
• Quality
• Ensure QC procedure is followed
• Ensure Feedback forms are followed up on and action items are taken
• Actively seeks out training for builders, especially on new products or procedures
• Quantity
• Work with Regional Director to understand KPIs for the build team
• Work with the lead bike builder to create action plans to address build concerns
• Oversee inventory management
• Inbound/outbound receiving and operations
• Physical storage space
• Assist with cycle counts, RTV, and transfers as needed
• Non-Inventory vendor management and oversight
• Oversee transfer schedule and routes
• Make sure transfers are operating effectively (including covering for the driver)
• Vehicle fleet oversight

Retail & Cross-Functional Support

• Localized operations support
• Assist with cycle counts, inventory adjustments, or other operational duties where needed
• Fill in for key Ops needs when Managers are on PTO or simply behind (e.g. when new managers are hired or a store is missing key staff)
• Oversee negative inventory, past due transfers, partial payments, etc.
• Identify, implement and train staff on new processes - be boots on the ground after roll out
• With a Ci lens, diagnose bottlenecks in ops processes between stores and spearhead
• Demo policy, safety procedures, etc…
• Collaborate with regional training manager to implement new operational processes
• Manage projects with vendors, contractors, property management companies, building owners, and regulatory agencies.
• I.e. Denver East’s 1% Retail Tax, e-bike credits, bike trade-in partners, etc.
• Oversee brick-and-mortar facilities management
• Point of contact for Verkada security response
• Safety management
• Oversee local monthly safety audits and assist store teams on needed corrections
• Sustainability
• Quarterly reporting of utilities usage
• Assisting director of operations with localized sustainability initiatives

Compensation

• $64,000 - $68,000

WHAT YOU BRING TO THE TABLE

• Proficiency with basic hand tools and power tools (I.e. screwdrivers, drills, etc.)
• Ability to manage project timelines across multiple locations simultaneously
• Basic technical bike knowledge
• Proficiency with Google Suite