Regional Operations Manager, Northeastern Pennsylvania

The Regional Operations Manager (ROM) will provide leadership and operational oversight across multiple Rohrer locations within an assigned geographic territory in Pennsylvania. This position will oversee operations across Rohrer’s Northeastern Pennsylvania region, including locations in Hazleton/Drums, Jim Thorpe, Weatherly, Clarks Summit, Matamoras, and Covington Township, as well as other locations that may be assigned within the region. The ROM provides leadership and accountability to district-level operations leaders, ensures consistent execution of company standards, develops high-performing teams, and delivers safe, reliable, and financially sound transportation operations.

This is a remote, field-based leadership position requiring regular travel throughout the assigned territory. The successful candidate must reside within reasonable commuting distance of the territory and be comfortable with frequent regional travel. Depending on the candidate’s home location and daily assignments, travel of up to approximately two hours each way may occasionally be required. Regular presence at Rohrer locations and school district operations throughout the assigned territory is an essential responsibility of the position.

Major Responsibilities
Regional Leadership and Accountability

Provides leadership, direction, coaching, and accountability to Supervisors, Assistant Supervisors, and other assigned regional staff.
Ensure district-level operations leaders consistently execute Rohrer policies, procedures, operating standards, and strategic priorities.
Establishes clear goals and performance expectations and monitors progress toward achievement.
Develops action plans to address performance gaps and improve operational effectiveness.
Builds a culture of professionalism, accountability, teamwork, employee engagement, and continuous improvement.

Operations and Service Delivery

Oversees district-level leaders to ensure the daily transportation operations team is executing the plan and that routes are staffed, scheduled, and operated safely and reliably.
Monitors service delivery, operational readiness, on-time performance, contract compliance, and customer commitments.
Identifies recurring operational issues, coordinates corrective actions, and ensures timely resolution of escalated concerns.
Works with Safety and Service teams to support emergency response, service recovery, severe-weather planning, and other operational contingencies.

Customer and Contract Relationships

Maintains and strengthens relationships with school administration, transportation leaders, business operations staff, and other customers.
Serves as a senior operational contact for assigned school districts and addresses escalated customer concerns.
Conducts or supports customer performance reviews and ensures commitments are communicated and delivered.
Works with executive leadership to support contract renewals, bid meetings, pricing discussions, and business development.

Financial and Business Performance

Owns the operating performance of the assigned region within the authority delegated by the Director of Operations.
Awareness of financial results against budget, including labor, overtime, staffing, and other operating costs.
Identifies opportunities to improve efficiency, productivity, cost control, and profitability.
Reviews financial and operational performance with the Director of Operations and develops corrective action plans.
Supports regional business plans and initiatives that promote growth, customer retention, and profitability.

People, Staffing, and Employee Relations

Works with Recruiting and Human Resources to maintain staffing levels, support hiring initiatives, and improve driver retention.
Promotes consistent, fair, and positive employee relations and appropriate administration of company policies.
Supports coaching, succession planning, and performance management of regional leaders and employees.
Coordinates hiring events, return-to-school meetings, appreciation events, and employee engagement activities.

Safety, Compliance, and Risk Management

Works with district-level leaders to ensure the region operates in accordance with company safety standards, applicable laws, regulations, and customer policies.
Works with Safety Team to identify risks, investigate concerns, implement corrective actions, and promote a strong safety culture.
Maintains awareness of school district transportation policies and regulatory changes affecting the region.

Fleet and Maintenance Coordination

Works with the Fleet Manger to ensure the assigned fleet is sufficient to meet customer transportation needs.
Monitors fleet availability, vehicle readiness, maintenance concerns, and replacement or acquisition needs.
Coordinates resolution of recurring vehicle and equipment issues affecting service, safety, or customer satisfaction.

Company Initiatives and Special Activities

Leads or supports company initiatives, technology rollouts, process improvements, and regional operating programs.
Works with district-level leaders to coordinate and participate in bid meetings, safety meetings, hiring events, return-to-school meetings, and driver appreciation events
Communicates regional needs, risks, opportunities, and recommendations to appropriate leaders.

Key Performance Expectations

Safety performance and regulatory compliance.
Reliable service delivery, contract compliance, and customer satisfaction.
Staffing, driver retention, employee engagement, and leadership development.
Regional financial performance, budget adherence, productivity, and profitability.
Fleet availability and operational readiness.
Consistent execution of company policies, procedures, and strategic initiatives.
Timely identification of issues, effective corrective action, and follow-through.

Minimum Education and Certifications Required
Bachelor’s degree preferred, with a minimum of five years of progressive leadership experience in school transportation, transportation, logistics, or a related industry. Equivalent combinations of education and experience demonstrating a proven track record of operational leadership and business success will be considered.
Requirements and Expectations

Experience managing multiple locations, operational units, or geographically dispersed teams preferred.
Experience supervising, coaching, and developing leaders and frontline employees.
Experience managing budgets, operating costs, and financial performance.
Experience working with customers, contract clients, or school district personnel.
Ability to work variable hours, including early mornings, evenings, occasional weekends, and special events based on operational needs.
Must maintain a professional, respectful, and service-oriented attitude.
Must perform all job functions safely and in accordance with company policies, OSHA guidelines, and applicable federal and state laws.

Skills

Exceptional interpersonal, written, and verbal communication skills.
Strong leadership, coaching, delegation, and employee development skills.
Strong organizational, prioritization, attention-to-detail, and follow-up skills.
Strong analytical, problem-solving, and reasoning abilities.
Strong business background in financial, strategic, and organizational analysis.
Ability to interpret operational and financial data and translate findings into action.
Proficient computer skills, including Microsoft Office and company systems.

Physical Requirements and Working Conditions
This position operates in office and transportation-terminal environments and may involve exposure to moving vehicles, weather conditions, pedestrian traffic, fumes, airborne particles, and uneven or rough surfaces. The employee may be required to stand, walk, sit, bend, kneel, stoop, climb, reach, and use hands to operate equipment. The position may frequently lift or move objects up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regular travel between assigned locations is required. Travel to other locations of approximately 25% of the time may be required. Early morning, evening, occasional weekend, and event-related work may be required based on operational needs.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.