Regional Operations Manager - Southern
- Clinic Operations & Staff Management
- Oversee daily clinic operations, manpower planning, staff performance, training, scheduling, attendance, and compliance with company policies and procedures.
- Business Performance & Financial Management
- Monitor clinic revenue, patient volume, profitability, budgets, KPIs, cost control, and financial performance, while preparing reports and performance analyses for management.
- Customer Service & Complaint Resolution
- Ensure high standards of patient care and service delivery, investigate complaints and incidents, implement corrective actions, and maintain strong relationships with patients, doctors, and corporate clients.
- Clinic Audit, Compliance & Resource Management
- Conduct regular clinic visits and audits covering billing, cash handling, inventory control, asset maintenance, documentation, SOP compliance, and operational risk management.
- Business Development & Stakeholder Engagement
- Support marketing initiatives, promotional campaigns, and business growth activities while collaborating closely with doctors, clinic teams, clients, and internal departments to achieve organizational objectives.
Requirements
- 5 years operational experience in the related pharma / medical industry
- Fluent in English, Bahasa Melayu, and Mandarin
- Located in JB or willing to relocate to JB
- Own transport for site visiting or clinic visitation
- Possess leadership, good communication and decision making experience