Regional P&C Operations Manager
Description
REGIONAL P&C OPERATIONS MANAGER
With over 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast and have Captive Insurance operations in Grand Cayman and Vermont. For 30 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates, and were recently named to Business Insurance's national Best Places to Work list. Scott has nine offices across North Carolina, South Carolina, Tennessee and Virginia.
Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.
We are currently looking for a Regional P&C Operations Manager to join our team in Nashville or Knoxville. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we would like to hear from you!
PRINCIPAL OBJECTIVES OF THE POSITION
As the Regional P&C Operations Manager, you will serve as the lead relationship manager for Scott’s Commercial Account Managers and Associates in your region. You will provide leadership, coaching, and operational oversight to ensure your team delivers exceptional service in alignment with Scott’s values, performance expectations, and key performance indicators.
This is a highly visible, strategic leadership role within Scott Insurance. You will work closely with Commercial Account Managers and Associates, producers, and senior leaders to strengthen team performance, improve processes, support growth, and foster a collaborative, employee-owned culture.
This will be an on-site position with the opportunity to move to a hybrid schedule (3 days in-office per week + 2 days remote) once training is complete. This role may require travel to additional branch locations to provide on-site support as needed.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Provide strategic leadership and oversight for Commercial Account Managers and Associates across the assigned region, including account assignments, workload management, capacity planning, and overall team effectiveness.
- Drive individual and team performance through established metrics, regular coaching, performance management, and meaningful professional development.
- Identify organizational and individual development needs and implement targeted training and resources that support continuous improvement and career growth.
- Provide leadership and guidance on complex or escalated account servicing and client-related matters.
- Analyze operational performance and trends, providing senior leadership with insights and recommendations to improve processes, service delivery, and overall effectiveness.
- Partner with senior leaders to assess staffing needs and lead the selection, onboarding, training, and development of Commercial Account Managers and Associates in support of business growth.
- Build strong partnerships with producers throughout the region to anticipate evolving business needs, support growth, and enhance communication, workflows, and consistency across teams.
- Collaborate with Accounting, HR, IT, and other business leaders on initiatives and operational matters that impact teams across the organization.
- Foster a high-performing, collaborative environment built on trust, accountability, innovation, and entrepreneurial thinking.
- Partner with senior leadership to advance operational strategies, policies, and practices that strengthen Scott Insurance’s employee-owned culture and commitment to exceptional service.
- Perform other duties as assigned.
POSITION QUALIFICATIONS & REQUIREMENTS
- BA/BS degree preferred, or an equivalent combination of education and relevant experience.
- Strong commercial insurance expertise, including knowledge of coverages, agency management systems, and service and sales processes.
- Active P&C license or ability to obtain within 90 days; CPCU and/or CIC designation is a plus.
- Demonstrated experience leading teams that service commercial accounts; Applied Epic experience is preferred.
- Proven ability to build high-performing teams by fostering trust, collaboration, accountability, and professional development.
- Strategic, solutions-oriented leader with strong judgment and the ability to navigate complex issues, competing priorities, and evolving business needs.
- Exceptional communication and relationship-building skills, with the ability to connect broader business strategy to team priorities and performance.
- Demonstrated integrity, adaptability, and commitment to modeling Scott’s values while delivering results.
Scott Insurance is an Equal Opportunity Employer