Regional RME Manager - Sub Same Day, IntlRME - LATAM - Brazil
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, safety-oriented and driven people.
The Regional RME Manager — SSD Brazil will own reliability, maintenance, and engineering operations across Amazon's Sub Same Day (SSD) network in Brazil. This is a regional role responsible for building and scaling the SSD maintenance organization — covering cold-chain and HVAC-R infrastructure, co-located operations within existing Delivery Stations, and standalone facilities. The role includes budget ownership, maintenance planning, vendor management, remote monitoring of cold storage systems, and team development under the International RME framework (AMS - Amazon Maintenance System).
This is a highly ambiguous environment — the SSD program is rapidly evolving, with project scopes, timelines, and operational models still being defined. The successful candidate must be comfortable navigating uncertainty, proactively defining RME strategies where no playbook exists, and influencing cross-functional teams to ensure maintenance and reliability requirements are embedded into program decisions from the start.
Key Responsibilities:
- Own end-to-end building and facilities maintenance across all SSD nodes in Brazil — standalone and co-located within existing Delivery Stations
- Ensure a safe work environment applying Amazon Safety Policy, Permit to Work (PtW), LOTO standards, and VSOP procedures
- Lead equipment maintenance for cold-chain infrastructure (walk-in coolers, freezers, refrigerated display units), HVAC-R systems, conveyors, workstations, labeling machines, PLC control systems, and electrical systems
- Implement and operate remote monitoring systems for cold storage — temperature tracking, alarm management, and rapid response protocols to ensure food safety compliance and prevent temperature excursions
- Develop and deploy Preventive Maintenance routines aligned with AMS standards, with focus on cold-chain asset criticality
- Implement Condition-Based Maintenance (CBM) on critical cold-chain assets to advance toward predictive maintenance maturity
- Own the RME launch playbook for new SSD nodes — from Design for Maintainability reviews through commissioning and steady-state handover
- Scale RME coverage across a rapidly growing network, establishing cluster-based support models
- Manage 3rd party service providers through structured SLAs, KPI tracking, and regular business reviews
- Ensure cold storage food safety compliance — temperature monitoring, HACCP-aligned protocols, and regulatory requirements for perishable grocery, partnering with Grocery/Perishables and Quality Assurance teams
- Own the SSD RME budget for Brazil (OPEX and CAPEX), drive spare parts optimization, and coordinate vendor negotiations
- Actively participate in SSD project definition and design reviews — represent RME requirements in new node design, equipment selection, and operational model decisions. Have backbone to advocate for reliability and maintainability standards, even when priorities compete, always grounded in the impact to the end customer
- Define RME strategy for SSD in Brazil in a new environment
- Develop maintenance models, gearing ratios, vendor strategies, and technology roadmaps from scratch, adapting as the program evolves
- Partner cross-functionally with AMZL RME, SSD Operations, Grocery/Perishables, Real Estate, and Automation teams
- Provide immediate technical guidance to operations during critical events
- Be a leader within the group and across partner teams — positive, creative, and driven to find solutions in a fast-paced, high-ambiguity environment
The Regional RME Manager — SSD Brazil will own reliability, maintenance, and engineering operations across Amazon's Sub Same Day (SSD) network in Brazil. This is a regional role responsible for building and scaling the SSD maintenance organization — covering cold-chain and HVAC-R infrastructure, co-located operations within existing Delivery Stations, and standalone facilities. The role includes budget ownership, maintenance planning, vendor management, remote monitoring of cold storage systems, and team development under the International RME framework (AMS - Amazon Maintenance System).
This is a highly ambiguous environment — the SSD program is rapidly evolving, with project scopes, timelines, and operational models still being defined. The successful candidate must be comfortable navigating uncertainty, proactively defining RME strategies where no playbook exists, and influencing cross-functional teams to ensure maintenance and reliability requirements are embedded into program decisions from the start.
Key Responsibilities:
- Own end-to-end building and facilities maintenance across all SSD nodes in Brazil — standalone and co-located within existing Delivery Stations
- Ensure a safe work environment applying Amazon Safety Policy, Permit to Work (PtW), LOTO standards, and VSOP procedures
- Lead equipment maintenance for cold-chain infrastructure (walk-in coolers, freezers, refrigerated display units), HVAC-R systems, conveyors, workstations, labeling machines, PLC control systems, and electrical systems
- Implement and operate remote monitoring systems for cold storage — temperature tracking, alarm management, and rapid response protocols to ensure food safety compliance and prevent temperature excursions
- Develop and deploy Preventive Maintenance routines aligned with AMS standards, with focus on cold-chain asset criticality
- Implement Condition-Based Maintenance (CBM) on critical cold-chain assets to advance toward predictive maintenance maturity
- Own the RME launch playbook for new SSD nodes — from Design for Maintainability reviews through commissioning and steady-state handover
- Scale RME coverage across a rapidly growing network, establishing cluster-based support models
- Manage 3rd party service providers through structured SLAs, KPI tracking, and regular business reviews
- Ensure cold storage food safety compliance — temperature monitoring, HACCP-aligned protocols, and regulatory requirements for perishable grocery, partnering with Grocery/Perishables and Quality Assurance teams
- Own the SSD RME budget for Brazil (OPEX and CAPEX), drive spare parts optimization, and coordinate vendor negotiations
- Actively participate in SSD project definition and design reviews — represent RME requirements in new node design, equipment selection, and operational model decisions. Have backbone to advocate for reliability and maintainability standards, even when priorities compete, always grounded in the impact to the end customer
- Define RME strategy for SSD in Brazil in a new environment
- Develop maintenance models, gearing ratios, vendor strategies, and technology roadmaps from scratch, adapting as the program evolves
- Partner cross-functionally with AMZL RME, SSD Operations, Grocery/Perishables, Real Estate, and Automation teams
- Provide immediate technical guidance to operations during critical events
- Be a leader within the group and across partner teams — positive, creative, and driven to find solutions in a fast-paced, high-ambiguity environment