Regional Service Delivery Manager
Posted Updated 10
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Summary
Leads end-user and IT infrastructure support services for a defined region at HCLTech, owning SLA compliance, operational stability, and customer satisfaction. Acts as the primary contact for regional stakeholders, manages escalations, and drives transformation and continuous service improvement initiatives.
Job Description Regional Services Manager (RSM) \n Position Summary \n The Regional Services Manager (RSM) is responsible for leading end-user and infrastructure support services across a defined geography, ensuring delivery excellence, SLA compliance, operational stability, customer satisfaction, and continuous service improvement. The RSM acts as the primary point of contact for regional stakeholders, manages service escalations, drives transformation initiatives, and leads cross-functional t…