Regional Service Director - Northeast

The Regional Service Director will have full P&L responsibility leadership to the assigned locations or branches within the Northeast region. The primary focus of this role is to ensure that branches deliver outstanding customer service and achieve growth and profitability objectives.

The Regional Service Director has a strategic focus of delivering operational excellence and supporting the sales efforts of the company and leading the hiring and development of outstanding branch talent.

General Responsibilities:

• Ensure that all branches within the sub-region meet or exceed established financial and operational goals.
• Lead efforts to drive outstanding customer service and operational excellence.
• Assess and attract superior talent with a focus on continuous people's development and recruiting.
• Provide coaching and performance feedback to branch leadership and continuously develop outstanding talent.
• Implement a world-class safety culture which ensures associate responsibility and accountability.
• Drive execution of the strategic plan within the sub-region, partnering with supply chain, pricing, and other functions.
• Drive a culture of accountability and the implementation of strategic actions for customer service and operational excellence.
• Ensure that we are effectively managing costs and continuously aligning our spending to business performance.
• Lead with data and analytics.
• Utilize our tools and reporting to drive well-supported decision-making.
• Create divisional budgets and recommend needed capex spending.
• Ensure the effective integration of new acquisitions and greenfield locations within the division.
• Effectively interface with senior leadership and ownership partners as required to report on plans and progress.