Regional Service Manager - Biomedical
Job Description Statement:
The Regional Service Manager oversees and manages the daily operations of a team of Biomedical Technicians within a designated region - West Coast US. This role ensures the delivery of high-quality service to customers, adherence to company policies, and accountable for operational & performance targets. The Regional Service Manager acts as a key liaison between the field team, customers, and corporate leadership.
This position is remote in nature but requires frequent travel onsite to medical/hospital/customer facilities located on the West Coast. Ideal candidate will live and work in the Pacific Time zone.
Culture Fit:
Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.
Essential Job Duties:
- Provide leadership, guidance, and performance management for field service engineers or Biomed Technicians within the assigned region, ensuring high-quality service delivery.
- Oversee regional service operations, including scheduling, workload balancing, and resource allocation to support customer needs efficiently.
- Serve as the primary escalation point for complex technical or customer issues, coordinating solutions and ensuring timely resolution.
- Monitor service metrics, customer satisfaction, and operational performance to drive continuous improvement and achieve regional goals.
- Collaborate with cross-functional teams—including parts, logistics, training, and sales—to support equipment uptime and customer success.
- Ensure regional compliance with safety standards, regulatory requirements, company policies, and OEM specifications.
- Support hiring, onboarding, and professional development of field engineers to build a strong, capable, and engaged regional service team.
- Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment.
- Lead and develop team members by setting clear direction, priorities, and expectations; providing regular feedback; and modeling organizational values to foster a healthy, trust-based culture of accountability and growth.
- Driving and vehicle operation are essential functions of this role.
- Other duties as assigned.