Regional Service Manager - South
Please only apply if you live in Florida, Georgia, Alabama, Tennessee, Mississippi, South Carolina or if you are immediately willing to relocate, as this is part of the job requirements.
Who we are?
United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
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Benefits and Compensation
When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).
Duties & Responsibilities
- Managing day to day field service activities for a given geography, including installation, repair, and maintenance
- Leading team of Customer Service Engineers
- Driving field service activities to meet and exceed customer expectations
- Work together with Project Management to manage new installations
- Work closely with Sales team to optimize customer satisfaction and communication
- Ensure consistently high-quality service is delivered based on KPIs such as: response time, system uptime, problem resolution time, installation time, PM on-time completion, customer satisfaction, etc.
- Participate in recruiting and onboarding processes to support organization’s rapid growth
- Travel as needed to ensure strong customer and employee relationships
- Work seamlessly with support team on customer and technical escalations