Regional Service Manager

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

JOB SUMMARY: Under limited managerial review and guidance: Regional Service Managers provide a healthy business environment which fosters a pro-active, positive work environment for the staff.

ESSENTIAL FUNCTIONS:

Financial Plan

• Meet or exceed quarterly and annual deposit and loan production goals. Generate Non Interest Income through the sale of fee based services.
• Monitor NIE and NII analysis monthly.
• Support branches with deposit retention efforts.
• Consistently deliver excellence in service by adhering to the Bank’s service standards.
• Review and approve employee expense reports.
• Communicates with individual branches, providing guidance in the following areas, including: Staffing Issues – to ensure maximum levels of customer service. Scheduling – to ensure maximum levels of customer service. Performance issues/disciplinary action
• Ensure audits/branch reviews are satisfactory.
• Liaison between branch and support departments.
• Development and implementation of corporate policies relating to operations.
• Screen and interview branch job applicants.
• Visit branches to inspect operational/sales activities.
• Ensure key initiatives are consistently achieved.
• Conduct CSM Meeting
• RSM and RMM will jointly conduct Region Meeting.

Compliance Responsibilities

• Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
• Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards and expectations.
• Ensure staff is able to answer regulatory questions correctly during Audit/Branch Review.
• Ensure CRA service hours branch goals are met.
• Reinforcement of audit issues/control issue.
• Risk monitoring (i.e., Kiting Suspect report).

MARGINAL FUNCTIONS:

• Participate in special projects and performs other duties as assigned.
• Consistently adhere to the “no surprises” standards by communicating problems, successes and challenges to Sr RSM.
• Adhere to the Bank’s guiding principles.
• Meet attendance guidelines.
• Leadership