Regional Service Operations Manager

Your role

We are seeking a dedicated Regional Service Operations Manager to guide and enhance our service delivery across our Vacuum Technique business. Reporting directly to the Senior Service Director, you will play a crucial role in shaping and executing regional service operations strategies, ensuring customer satisfaction and operational excellence.

In this leadership role, you will:

• Develop and implement comprehensive service operations plans aligned with our business goals.
• Manage and mentor a diverse team of service professionals, fostering a culture of collaboration, continuous improvement, and high performance.
• Oversee service delivery quality and efficiency, ensuring timely and effective resolution of customer issues.
• Collaborate with cross-functional teams including sales, product development, and supply chain to optimize service offerings and customer engagement.
• Analyze regional market trends and customer feedback to identify opportunities for service innovation and process optimization.
• Ensure compliance with corporate policies, safety standards, and regulatory requirements within all service activities.

This position offers a dynamic opportunity to lead operational excellence in a critical region, contributing significantly to Edwards Japan's growth and reputation.

To succeed, you will need

We are excited to welcome applicants with a broad range of experiences. If you possess a commitment to service excellence and team leadership, you are encouraged to apply.

• Between 5 and 8 years of progressive experience managing service operations within technology or industrial sectors.
• Strong proficiency in operational management tools and data-driven decision-making.
• Effective communication and interpersonal skills to build relationships both within the team and with clients.
• Experience working in multicultural environments and managing diverse teams is highly desirable.
• Business level of Japanese and English

Job location

Benefit from a flexible hybrid work arrangement, balancing time between our Tokyo office and remote work, fostering team connectivity alongside independent productivity.